Seminar: Connecting Customers


Customer Contact, the Belgian Customer Contact Association, Opel Belgium, winner of the Connecting People Award, and Premium Plus (Award winning Zendesk Premier Solution Partner) organise a #ThrowBackThursday event about Customer Centricity! 

Opel Belgium will share all the details about their award winning Connecting Customers case. You'll also get more information about the other nominees in the Connecting Customers category: 24+ and Randstad.

Premium Plus will then present you an out-of-the-box customer contact case! Stay tuned for more in the upcoming weeks. 

Hans Cleemput (Customer Contact) will bring us a keynote on the added value for customers in the cooperation of answer bots and customer contact employees.

We'll end the afternoon with a Premium Network drink to connect all the attendees! 


14.00-14.30: Welcome!
14.30-15.00: Opel Belgium on their Award winning case
15.00-15.15: Presentation of nominated cases
15.15-15.45: Premium Plus - Out of the box Customer Contact
15.45-16.15: Break
15.15-16.45: Keynote Hans Cleemput: The added value for customers in the cooperation of customer contact employees and chatbots
16.45-17.15: Q&A
17.15-18.30: A Premium Network drink


Members of Customer Contact and attendees of the Customer Contact Congress and Awards get free access! 
There are only 30 seats for this event so don't hesitate to order your ticket!

A big thank you to our sponsor Premium Plus for making this event possible!


Order your tickets here

Location and Date

Thu, April 4, 2019

14:00 – 18:00 CEST

Premium Plus
De Merodelei 1
2600 Antwerpen

Just a heads up:

There will be a photographer at the event, photo's can be used for marketing and commercial use. Don't like photos? Just let us know when you arrive!


How can I contact the organizer with any questions?

Just shoot us an e-mail at

Do I have to bring my printed ticket to the event?

No, your badge and an attendee list will be waiting for you!