Our Premium Plus team will be presenting on this event an interactive case about the use and advantages off the Zendesk Answer Bot.
About this event
Get inspired by real-life customer contact cases, learn how answer bots and chat bots are implemented, what the best practices are in Belgium and take away learnings and key successes from, amongst others, KBC Group, Proximus and Premium Plus.
In the grand finale of our event you will be the (devil's?) advocate in challenging court cases before our jury of key experts and our supreme judge. As a bonus you get to meet some of Belgium's Answer Bot Talents, our sponsors will set up a test environment for you to play around in.
De Malt is a former brewery, famous for its Barley Malt processing. Expect some nice drinks while connecting with the biggest Belgian Customer Contact network.
12.30 - 14.00: Welcome for lunch!
14.00 - 15.30: Proximus Digital Transformation Team + 2 other inspiring cases on Answer Bots
15.30 - 16.00: Break
16.00 - 16.30: KBC Group on online banking bot "Kobe"
16.30 - 17.00: An interactive case of Edenred about answer bots
17.00 - 19.00: Network drink
Order your tickets here
Location and Date
Tue, May 7, 2019, 12:30 PM CEST
De Malt (Grote Aula)