---
title: "AI in Action: Enhancing CX with Zendesk"
description: "Date : April 8 Time : 13:30 – 18:00 Location : Amsterdam, The Netherlands AI is changing customer service, but what does that really mean for your business"
---

[Events ](https://premiumplus.io/events)

# [AI in Action: Enhancing CX with Zendesk](https://premiumplus.io/events/ai-in-action-enhancing-cx-with-zendesk)

 Written by [Premium Plus](https://premiumplus.io/events/author/premiumplus) | 08 April, 2025

Date : April 8  
 Time : 13:30 – 18:00  
 Location : Amsterdam, The Netherlands

AI is changing customer service, but what does that really mean for your business? Join us in Amsterdam for an exclusive event with Zendesk where we’ll break down how AI is making customer support teams faster, smarter, and more efficient.

You’ll see firsthand how AI‑powered tools like AI Agents, Co‑Pilot, and QA can improve customer satisfaction while keeping costs in check. Plus, Trophylive and other customers will share their experience of using AI to streamline support operations.

Expect live demos, Q&As, expert insights, and practical takeaways—all designed to help you make AI work for you. Stay for drinks and networking to connect with other CX professionals.

Schedule :

  * 14:00 | Zendesk AI – Foundational Built  
   * 14:10 | DEMO: Copilot In Depth  
   * 14:40 | DEMO: AI Agents Advanced  
   * 15:10 | Coffee Pause  
   * 15:30 | Zendesk QA  
   * 15:45 | Fireside Chat: Biemans (Trophylive) & Helin Data  
   * 16:30 | Premium Plus Services & Process  
   * 16:40 | Q&A  
   * 17:00 | Drinks, Bites & Networking until 20

Speakers :

Gilles Vanagtmael – CX Solutions Consultant, Premium Plus  
 Rafael Cordeiro – Solution Consultant, Zendesk  
 Reggie Raphaela – CX Solutions Consultant, Premium Plus  
 Job de Boer – Account Executive, Zendesk  
 Maarten de Bruijne – Marketing Manager, Trophylive  
 Anton Verhelst – CX Consultant, Premium Plus

What You’ll Learn :

  * How Zendesk AI enhances efficiency, reduces costs, and improves CX  
   * Real‑world use cases from a Zendesk customer  
   * Hands‑on demos of AI capabilities, including AI Agents, Co‑Pilot, and Quality Assurance  
   * Expert discussions on the future of AI in support

This event is now full. Keep an eye on our next events!

[View full post](https://premiumplus.io/events/ai-in-action-enhancing-cx-with-zendesk)

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