CX Trends Ghent

Written by Agustina Rojo Flaherty | 06 April, 2026

Day:	May 8, 2026
Time:	13:00
Place:	Ghent, Belgium

Discover what’s next in Customer Experience

CX Trends returns for a new edition to Ghent!

Join us for an afternoon dedicated to the latest insights shaping customer experience in 2026.

Access the CX Trends 2026 report, alongside practical perspectives on how AI is changing the way organisations serve their customers.

Stand out in the age of AI

78% of CX leaders believe we are witnessing the biggest transformation in the past 50 years.
Customers expect faster, smarter, and more personalised service.

With the CX Trends 2026 report, learn how to differentiate through contextual intelligence.

What you’ll learn?

During this session, you will explore:

The 5 key trends from the Zendesk CX Trends 2026 report
How organizations are applying AI in customer service today
Practical insights from CX professionals across industries
How to turn customer experience into a driver of growth
Key challenges and opportunities for 2026

Agenda

From 13hs
Details to be confirmed

Speakers

Location
Ghent

Save your seat
Join CX leaders, practitioners, and peers for a focused morning of insights and conversations.

AI-powered service, built for people
Start shaping your customer experience for 2026

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