---
title: Zendesk Showcase Munich 2026
description: Elevating Zendesk experiences for Customers, Agents, Teams, Employees, and more
---

[Events ](https://premiumplus.io/events)

# [Zendesk Showcase Munich 2026](https://premiumplus.io/events/zendesk-showcase-munich-2026)

 Written by [Agustina Rojo Flaherty](https://premiumplus.io/events/author/agustina-rojo-flaherty) | 10 June, 2026

*​Shaping the Future of CX: Insights, Ethics, and Innovation.*

 

#### ​About the Event

​Zendesk Showcase returns to Munich! Whether you are a long-time customer looking to optimize your processes or a prospective customer searching for the right solution for your CX roadmap, this day is designed for you.

​We are proud to announce that **Premium Plus is an official sponsor of Showcase Munich.** Beyond the high-level keynotes, our partnership brings practical, "boots-on-the-ground" expertise to the stage. Join us at the **Design Offices Macherei** to see how we turn Zendesk’s innovative tools into real-world success.

 

> ​🌐 **Good to know:** The event will be held in **German**. For selected parts of the program, a translation service in **English** will be provided.

 

#### Meet the Premium Plus Team 🤝

​The **Premium Plus team** will be present in full force throughout the day! Look for us in the expo area and on the Product Stages. We’re bringing:

- ​**Cool Success Stories:** Real-world examples of how we’ve helped brands master AI-led CX.
- ​**Expert Consultations:** Our team will be available for 1-on-1 chats to help you navigate your 2026 roadmap.
- ​**Live Insights:** Catch us during the Partner Spotlight sessions for a deep dive into execution and optimization.

 

#### The Agenda 🗓️

​**12:00 PM | Arrival & Networking Lunch** Kick off the day with a warm welcome. Grab a coffee and meet the **Zendeskians and the Premium Plus team** before we head to the stages.

​**12:30 PM | Main Stage: Welcome & Keynotes** The future of exceptional experiences starts here.

​**01:30 PM – 05:00 PM | Choose Your Journey**

- ​**Main Stage:** Customer Spotlights and Ethics Panels with Prof. Dr. Alena Buyx.
- ​**Product Stage I:** Continuous technical Deep Dives into the Zendesk platform.
- ​**Product Stage II:** **Partner & Customer Spotlights.** Catch the **Premium Plus** sessions here for practical AI strategies and success stories.

​**05:30 PM – 08:00 PM | Networking & Drinks** Time to network and toast! Join our CX leaders, the **Premium Plus team**, and your peers for refreshments and final conversations.

 

#### Featured Speakers 🎤

- ​**Tanja Hilpert** – VP Central Europe, Zendesk
- ​**Shashi Upadhyay** – President, Product, Engineering and AI, Zendesk
- ​**Prof. Dr. med. Alena Buyx** – Ethics in Medicine & Health Tech, TUM Munich
- ​**Matthias Göhler** – EMEA CTO, Zendesk
- ​**Nora Blum** – Psychologist & Entrepreneur
- ​**The Premium Plus Expert Team** – Partner Spotlight & Implementation Strategy

 

#### Location & Logistics

​📍 **Design Offices Macherei** Weihenstephaner Str. 12, 81673 Munich

​**Note:** Space is strictly limited. Registration via Luma acts as an application; your attendance is officially secured only once you receive our **confirmation email**.

[View full post](https://premiumplus.io/events/zendesk-showcase-munich-2026)

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