The Premium Plus Sandbox Syncing plan provides you with two help desk instances: a customer-facing production instance and a development instance known as the sandbox.
Use the sandbox to test, learn, and make mistakes before making your changes public. For example, you can use the sandbox to test and fine-tune new forms and workflows without affecting your customers.
Zendesk only provides their Enterprise users with a Sandbox environment.
The Premium Plus Sandbox Syncing gives you a sandbox for both the Zendesk Support Enterprise and Zendesk Support Professional environments.
We keep your sandbox up to date so that you always have an environment where you can test in an exact copy of your live environment..
We sync your configuration automatically to a separate Zendesk Sandbox. You can change and tweak settings without affecting your live setup.
Additionally, we can also backup all your tickets, users and groups to the sandbox so you have a mirror of your live environment filled with actual data.
Triggers and automations
Ticket, User and Organization fields
Additional syncing of:
per Zendesk account/month (yearly subscription)
Contact us for a custom quote
(All pricing is based on an annual commitment and prices mentioned are per Zendesk account per month)