Our special omnichannel service for startups
What do we offer?
When your customers contact your company, our software tools give them the experience they expect and we make it possible for your team to communicate with your customers in a personal way through all possible channels and this in one system.
With great customer service, we distinguish your company from the competition and we shouldn't tell you that this is equivalent to more sales these days!
What do you get?
A selection of our Zendesk customer support tools (Support, Chat, Guide) that offer you an affordable Omnichannel solution and can grow with your business. Everything you need to be there wherever your customers are, all in one convenient package at a special price.
Our guidance in the form of a workshop to customize our tools to your specific needs.
Our selection of Tools
Our Tools have everything you need to make all interactions with your customers seamless and channel-independent, creating a better experience for both your company and your customers.
Zendesk Support (Essential)
Customer Service Software
Track, prioritize, and solve customer support interactions
Direct support via email
Follow-up of social channels (Facebook, Twitter,...)
A Contact Widget for your customers on all pages of your website
Zendesk Chat (Lite)
Live chat software
Chat with customers in real time
1 concurrent chat session
Zendesk Guide (Lite)
Knowledge base and self-service
A smart knowledge base for better self-service and empowered agents
OPTION - TALK CONNECTOR (TEAM)
Allow your customers to call you free of charge from your website in one click and connect to the right person immediately, without bothersome voice menus or transfers.
Our setup Workshop
Our Premium Plus workshop will guide you through the complete setup of our Tools so that we are 100% sure that they will deliver the desired end result.
Discover needs, business, flow, active channels
Connect your email address
Connect your Social Media (Twitter/Facebook)
Set up your Help Center
Set up your Chat channel
Set up your Talk connector to your website (option)
Add the Zendesk widget to your website
Add our Talk connector to your website (option)
Branding your Zendesk environment to your corporate identity (customize logo and colours)
Flow from ticket form & widget to ticket
Guide structure setting up and creating articles in your knowledge base
You’re in good hands
Premium Plus is already 7 years a Premier Solution Provider of Zendesk, who guides organisations on their Zendesk journey, solving issues around implementations and integration of Zendesk.
Because of our many success stories, last December Zendesk rewarded us with the award for “Growth Partner of the Year” in EMEA. So you are in good hands with us and you are assured of the best possible experience!