Our special omnichannel service for startups

It is not always easy to estimate at the start of your business which communication tools will be needed to meet the expectations of your customers, or how to configure them. That’s exactly why we created this guidance program.

What do we offer?

When your customers contact your company, our software tools give them the experience they expect and we make it possible for your team to communicate with your customers in a personal way through all possible channels and this in one system.

With great customer service, we distinguish your company from the competition and we shouldn't tell you that this is equivalent to more sales these days!

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What do you get?

A selection of our Zendesk customer support tools (Support, Chat, Guide) that offer you an affordable Omnichannel solution and can grow with your business. Everything you need to be there wherever your customers are, all in one convenient package at a special price.

Our guidance in the form of a workshop to customize our tools to your specific needs.


Our selection of Tools

Our Tools have everything you need to make all interactions with your customers seamless and channel-independent, creating a better experience for both your company and your customers.

Zendesk Support (Essential)

  • Customer Service Software

  • Track, prioritize, and solve customer support interactions

  • Direct support via email

  • Follow-up of social channels (Facebook, Twitter,...)

  • A Contact Widget for your customers on all pages of your website

Zendesk Chat (Lite)

  • Live chat software

  • Chat with customers in real time

  • 1 concurrent chat session

 

Zendesk Guide (Lite)

  • Knowledge base and self-service

  • A smart knowledge base for better self-service and empowered agents

OPTION - TALK CONNECTOR (TEAM)

Allow your customers to call you free of charge from your website in one click and connect to the right person immediately, without bothersome voice menus or transfers.

Our setup Workshop

Our Premium Plus workshop will guide you through the complete setup of our Tools so that we are 100% sure that they will deliver the desired end result.

DiscoverY
1 hour

  • Discover needs, business, flow, active channels

Setup
2 hours

  • Connect your email address

  • Connect your Social Media (Twitter/Facebook)

  • Set up your Help Center

  • Set up your Chat channel

  • Set up your Talk connector to your website (option)

  • Add the Zendesk widget to your website

  • Add our Talk connector to your website (option)

  • Branding your Zendesk environment to your corporate identity (customize logo and colours)

Training
1 hour

  • Flow from ticket form & widget to ticket

  • Chat Flow

  • Guide structure setting up and creating articles in your knowledge base


Our pricing

ZENDESK ESSENTIAL

€ 60

per agent/year

WORKSHOP

€ 350


You’re in good hands

Premium Plus is already 7 years a Premier Solution Provider of Zendesk, who guides organisations on their Zendesk journey, solving issues around implementations and integration of Zendesk.

Because of our many success stories, last December Zendesk rewarded us with the award for “Growth Partner of the Year” in EMEA. So you are in good hands with us and you are assured of the best possible experience!

Dec 2018 - Premium Plus awarded in Dublin with the “Growth Partner of the year” award in recognition of the way our company has expanded its position in the Zendesk Partner landscape.

Dec 2018 - Premium Plus awarded in Dublin with the “Growth Partner of the year” award in recognition of the way our company has expanded its position in the Zendesk Partner landscape.