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Zendesk Support Professional Add-Ons

If you're on Support Professional or Enterprise, you can customise your plan to fit your specific support needs with additional features available as add-ons.

All Add-Ons require a minimum of 10 agents unless otherwise specified and are billed per month per agent.

Productivity Pack

Available for Support Professional
Included in Support Enterprise and Elite


Boost your team's productivity and efficiency with these features:

  • Custom ticket forms:
    Customize the information you capture for different types of support requests.

  • Conditional fields app:
    Show or hide fields in the request form when the user selects a certain value in another field.

  • Pathfinder app:
    Review a ticket requester's Help Center activity, including searches and viewed articles, from right before and after they submitted the ticket.

Collaboration Add-On

Available for Support Professional and Enterprise Included in Support Elite


Collaborate with team members using these features:

  • Light Agents: Allow team members to access Zendesk Support and work on tickets without giving them full agent permissions by making them light agents.

  • Side Conversations: Send a note outside of the main conversation with people inside or outside your company, but keep all the communication within the ticket in Zendesk Support.

  • You get unlimited Light Agents by adding the license cost of this add-on to your existing agents’ license.


Customer Lists + NPS Surveys

Available for Support Professional, Enterprise and Elite


Gain insights in your customer base with these features:

  • Customer lists: Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria.

  • Net Promoter Score℠ surveys: Monitor your relationships with customers by collecting and analyzing NPS surveys.

Unlimited Multibrand

Available for Support Enterprise
Included in Support Elite


Support up to 300 multiple brands, with up to 300 Help Centers, from your single Zendesk.

Multibrand Help Center limits vary according to your plans:

  • Support Enterprise and Guide Lite or Professional: Five brands, one Help Center

  • Support Enterprise and Guide Enterprise: Five brands, five Help Centers

  • Support Enterprise with Multibrand add-on and any Guide plan: 300 brands, 300 Help Centers


High Volume API

Available for Support Professional, Enterprise and Elite


Increase your overall API rate limit to 2500 requests per minute.

Data Center Location

Available for Support Enterprise
Included in Support Elite


Specify the location in which your account data is hosted (US-only or EU-only).

Zendesk Support Enterprise Add-Ons

The following add-ons require a minimum of 20 agents and are billed per month, per agent.

Priority Support

Available for Support Enterprise
Included in Support Elite


Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.

Advanced SecuritY

Available for Support Enterprise
Included in Support Elite


Enhance your data's security with these features:

  • Data at Rest encryption

  • Enhanced disaster recovery

  • Ability to configure for HIPAA: Meet your HIPAA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA.