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Zendesk Support Professional Add-Ons

If you're on Support Professional or Enterprise, you can customise your plan to fit your specific support needs with additional features available as add-ons.

All Add-Ons require a minimum of 10 agents unless otherwise specified and are billed per month per agent.

Productivity Pack

Available for Support Professional
Included in Support Enterprise and Elite

25€

Boost your team's productivity and efficiency with these features:

  • Custom ticket forms:
    Customize the information you capture for different types of support requests.

  • Conditional fields app:
    Show or hide fields in the request form when the user selects a certain value in another field.

  • Pathfinder app:
    Review a ticket requester's Help Center activity, including searches and viewed articles, from right before and after they submitted the ticket.

Collaboration Add-On

Available for Support Professional and Enterprise Included in Support Elite

25€

Collaborate with team members using these features:

  • Light Agents: Allow team members to access Zendesk Support and work on tickets without giving them full agent permissions by making them light agents.

  • Side Conversations: Send a note outside of the main conversation with people inside or outside your company, but keep all the communication within the ticket in Zendesk Support.

  • You get unlimited Light Agents by adding the license cost of this add-on to your existing agents’ license.

 

Customer Lists + NPS Surveys

Available for Support Professional, Enterprise and Elite

25€

Gain insights in your customer base with these features:

  • Customer lists: Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria.

  • Net Promoter Score℠ surveys: Monitor your relationships with customers by collecting and analyzing NPS surveys.

Unlimited Multibrand

Available for Support Enterprise
Included in Support Elite

40€

Support up to 300 multiple brands, with up to 300 Help Centers, from your single Zendesk.

Multibrand Help Center limits vary according to your plans:

  • Support Enterprise and Guide Lite or Professional: Five brands, one Help Center

  • Support Enterprise and Guide Enterprise: Five brands, five Help Centers

  • Support Enterprise with Multibrand add-on and any Guide plan: 300 brands, 300 Help Centers

 

High Volume API

Available for Support Professional, Enterprise and Elite

25€

Increase your overall API rate limit to 2500 requests per minute.

Data Center Location

Available for Support Enterprise
Included in Support Elite

40€

Specify the location in which your account data is hosted (US-only or EU-only).


Zendesk Support Enterprise Add-Ons

The following add-ons require a minimum of 20 agents and are billed per month, per agent.

Priority Support

Available for Support Enterprise
Included in Support Elite

30€

Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.

Advanced SecuritY

Available for Support Enterprise
Included in Support Elite

40€

Enhance your data's security with these features:

  • Data at Rest encryption

  • Enhanced disaster recovery

  • Ability to configure for HIPAA: Meet your HIPAA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA.