Integrate Surveypal with Zendesk
Collecting and keeping feedback in Zendesk? All automatically. This allows you to proactively manage your customer relations.
Use our all-in-one Zendesk survey tool to communicate with your customers via different channels
Get a detailed image of your customers by connecting Surveypal to your favourite Zendesk tools.
Zendesk Support
Measure strategic Customer Service KPIs and deliver an exceptional support experience.
Zendesk Guide
Manage the quality of your Help Centre and improve the quality of your self-service portal.
Zendesk Talk
Monitor your customer experience in the Call Centre with feedback surveys via SMS.
Make informed decisions and build long-term customer relations
Expand your Zendesk survey options
Take your Zendesk satisfaction scores to the next level and select which questions to include in your surveys. Measure different VoC matrix aspects such as Customer Satisfaction, Net Promoter Score, CES, or FCR to find out where you are with your customers and where there is room for improvement.
Personalise the experience
Consult your personal Zendesk records and personalise surveys, for example by integrating the name of the customer or agent, to increase the number of responses.
Boost your brand reputation
Surveypal allows you to customise the look and feel of your Zendesk CSAT surveys using background images, brand colours, custom fonts, etc.
Deliver exceptional customer service
Give your customer service staff the means to perform better by giving them access to real-time data and allowing them to look at customer feedback.
View important information
Get an overview of all customer feedback in Zendesk or Surveypal. Create dashboards in Zendesk using your survey results and present them in easily accessible formats.
Send satisfaction surveys to your customers with Zendesk today!
Quick and simple. No IT experience needed.
1.
Ready to integrate
Our team will be happy to help you implement Surveypal in Zendesk. We guide you through the entire process, after which you can immediately start collecting feedback.
2.
All your data in the right place, at the right time.
Get a view of responses to surveys between Surveypal and Zendesk, design automatic workflows, and deliver customer feedback to the right persons at the right time.
3.
Stop the feedback loop in Zendesk
Meet your customers’ expectations. Develop a customer-focused organisation and improve the customer journey.
