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Learn Everything You Need to Know About Zendesk Explore

Have confidence to use Zendesk Explore and generate priceless insights for your company.
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  • Understand your customers data
  • Identify trends before they come
  • Create custom dashboards specific to your business
  • Learn everything Zendesk Explore
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Learn more about the course below

Get ahead of your competitors with Zendesk Explore Training

Zendesk Explore Training

With years of experience creating advanced custom dashboards in Zendesk Explore, Premium Plus holds diverse and unique knowledge of this incredible tool.

 

Clients around the globe have seen overall increased client satisfaction after implementing Zendesk Explore into their arsenal.

 

Due to the number of requests, we decided to launch a course giving companies a hands-on overview of the tool and teaching you everything we know about it.

 

 

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Customer service staff increased their speed by 15% with Zendesk after being trained by Premium Plus.

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What is Zendesk Explore?

Zendesk Explore is an analytical tool that measures and improves your entire customer experience.

 

This powerful AI will collect all your data and translate it into smart reports. You can either use Zendesk default dashboards or create your custom dashboard from the ground up.

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Zendesk Explore Training
“Ever since I started creating queries and dashboards in Explore, I have been able to solve all the reporting issues. It turns out that all the most important things I wanted to do are already built in!”
Justine Matison
Justine MatisonLever
“I am extremely satisfied with the dashboards that come standard with Explore. They give a great overview of everything I want to know”.
Janine Bezuidenhout
Janine BezuidenhoutCape Union Mart

What You’ll Learn

Zendesk Explore Course

Requirements: None

  • How to navigate Zendesk Explore
  • How to learn all about their pre-built dashboards
  • How to create custom reports
  • How to add, customise, and share dashboards
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  • Best practices
  • Hands-on experience with Zendesk Explore

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Enroll in the Course

Introduction

2 hours

Requirements: None

  • How to Navigate Zendesk Explore
  • Learn All About Their Pre-Built Dashboards
  • Create Custom Reports
  • Add, Customize, and Share Dashboards

25/01/23

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Advanced 1

4 hours

Requirements: Introduction Course

  • Interacting with reports and best practices
  • Metric aggregators
  • Widgets
  • Editing dashboards

22/02/23

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Advanced 2

4 hours

Requirements: Advanced 1

  • Create & share datasets
  • Result manipulations
  • Create metrics and attributes using calculations
  • Advanced Filters

22/03/23

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