Take Full Advantage of Zendesk for Retail and E-Commerce Companies

More than ever, customers expect the very best customer service. It’s one of the top drivers of customer loyalty. How do you go the extra mile to serve your customer? Because, after all, they remain king. Premium Plus is the partner for retail and e-commerce shops to help you set up your Zendesk environment and answer all your customers’ questions.

Communicate with your customers via any channel

We are your guide towards a better customer experience. As a Master Partner of Zendesk, we provide your company with all the necessary tools to contact your customers.

Custom

Together, we will look for specific solutions to make Zendesk work better for you. From special software to clear training.

Tools

We build convenient integrations and make them accessible to everyone. You may already have heard of our WhatsApp integration with Zendesk.

Training

Do you want to learn more about Zendesk but don’t have time to look it up? We give
practical training courses to help you.

Zendesk: the key to customer loyalty

Good customer support isn’t a luxury item; give your agents the needed tools.

Know the shopper

Bring shopper data together from across the business for a complete picture of the shopper.

Deliver effortless shopper experiences

Provide 24/7 omnichannel support to shoppers for a personalized and seamless brand experience.

Improve business productivity

Streamline communication with partners and manage your team efficiently with the unified knowledge base and custom agent workspaces.

Scale with AI and Automation

Give customers the answers they need to keep them on their shopping journey with
unified knowledge management and self-service.

Track the metrics that matter

Analyze business trends across systems to improve operations and innovate.

The number one choice of online and offline shops

125 shops choose Premium Plus to go the extra mile in customer support

“I’ve been really happy with how receptive Zendesk is to our feedback. It’s lovely to be able to have open conversations about our experience and to discuss the way forward. Zendesk is a great business partner because I always have a great sense of what’s coming down the pipeline.”

“The reason why I like Zendesk is because it’s flexible. It’s in the cloud, it’s on mobile, and there’s no reliance on old school IT or fixed point systems, there’s a lot to be utilized.”

“We want to make as many channels available to our customers as possible. Zendesk gives us a system where the customer can engage with us in the way that they want to, and we then have the capability to serve them all the way through”

“Zendesk Support is a powerful tool. Quite simply, it means we don’t miss anything important.”

“Zendesk allows us to treat our colleagues with as much care as we give our customers.”

“Zendesk Support is intuitive. Learning to use the tool was a pretty simple process with a quick ramp-up time.”

Zendesk is the top in online customer service.

And why should you not be at the top too? That is precisely why we use Zendesk to achieve your goal. Thanks to this tool, you are guaranteed to have a 360o overview of your customer service at all times.

Take Full Advantage of Zendesk for Retail and E-Commerce Companies​