Ah, August. That magical time when the majority of your team is out of office and the calendar is suddenly suspiciously empty. While the rest of the world seems to be running on SPF 50, you are holding down the fort. Work doesn’t stop just because the sun’s out – your support queue is well, very much not on vacation.
So, how do you keep operations smooth, customers happy, and your team sane during the summer slowdown?
One word: automation. (Okay, two words: Zendesk AI).
Let’s dive into the utmost, slightly sunburnt Zendesk AI guide to making summer your most efficient season yet!
Half of the team is on holiday? No worries – Zendesk Copilot doesn’t take holidays. It acts like the summer intern of your dreams — knowledgeable, proactive, tireless. And never asks where the coffee machine is.
It can help you by:
Basically, it’s like having your most efficient team member sitting next to you, minus the sunburn.
Zendesk AI features aren’t just shiny tech — they’re your secret weapon for delivering consistent, high-quality support without (sun)burning out your team. They have hundreds of useful features, but it is hot, so let’s look here at just a few of the summer-friendly highlights:
AI-powered article recommendations: Customers get instant answers (even at midnight), reducing your ticket volume like sunscreen reduces regret.
August is not the month for reinventing the wheel. As I said, it’s hot! Zendesk’s automations and workflows will handle the routine so your team can focus on what really matters — or just wrap up by 3 pm and hit the lake. Or shower. We don’t judge your choices.
Use:
Why break a sweat answering the same question 27 times a day? Zendesk AI Agents are your always-on support crew, ready to jump into conversation, resolve issues and never once ask for a fan or iced latte! They are trained on your help centre content and can handle real customer chats like pros. No code needed – just pure bot brilliance.
They can:
Think of them as your most reliable team member – always on, never cranky and… immune to heatwaves!
Whether it’s interns, temps, or that one person who “volunteered” to stay on support duty, Zendesk makes onboarding a breeze. With Agent Workspace, smart macros, and AI-suggested replies, even brand-new agents can look like pros by day two.
Bonus: Zendesk Copilot fills them in on conversation history faster than you can say “Didn’t you read the previous email?”
While you’re enjoying the slower pace, maybe you have a bit of time to take a look under the hood? There you will find Zendesk Reporting, and now you can:
Pro tip: Set up dashboards that automatically track AI vs. human resolution rates. It’s fun – It’s like watching a robot race (but with business value).
You’ve read the whole Zendesk AI Summer Guide, so now you know the secret to a Stress-Free Summer!
With Zendesk AI Agents, Copilot, and a few smart automations, summer doesn’t have to mean slow, sloppy, or stressful. You can keep delivering top-tier support while still living your best hammock life.
So go ahead — take that long weekend. Let Zendesk AI handle the chaos while you handle the grill. 🌭
Inspired by this Zendesk AI Summer Guide and want to learn how these features fit into your setup? Let’s talk. I’m not OOO. Yet.