Zendesk Widget Configurator Tool

This tool generates automatically Zendesk Widget configuration code based on the Web Widget API
 

Intro

Today we launched our free Zendesk Widget Configurator.

For anyone who has trouble writing the widget code, or if you want a quick and easy way to test what all the customization options do: We just built this free web tool that generates the necessary custom code live for all the available changes you can make.

Our Zendesk Widget Configurator tool in action.

Our Zendesk Widget Configurator tool in action.

Features

Everyone can use our tool to manage the Widget Behavior

✅ Change Language
✅ Change Labels
✅ Change Contact Options
✅ Change Color
✅ and many more options...

Discover our tool live here

You can discover our Zendesk Widget Configurator here http://widget.premiumplus.io

Pricing

We offer this tool for free for everyone but know that you would make our team incredibly happy if you would like to share your experience with the world when you like this new tool that they have made for you. This can be done via a google review or via our Zendesk Partner page.

Questions?

Feel free to contact our team if you would have any questions or if you want to discuss your project. We are happy to help you.

Have fun testing our tool :-)

DPG Media

DPG Media is the biggest media company in Belgium and part of the DPG Media Group which is also active in the Netherlands and Denmark. The company holds tens of media brands among which VTM, HLN.be, Qmusic, Tweakers.net and also mobile operator Mobile Vikings, which inform, entertain and connect millions of people.

DPG Media keeps employees and audiences happy with Premium Plus

Premium Plus guides DPG Media already 7 years in there Employee and Customer Experience

Premium Plus guides DPG Media already 7 years in there Employee and Customer Experience

To ensure a smooth customer experience both for DPG Media’s employees and its media consumers, the company works with Zendesk. This doesn’t only help DPG Media to keep its employees and audiences happy, but also enables innovation in its customer service operation.

Stijn Van den Acker is Team Leader of Facility at DPG Media. Only 6 years ago his department mostly relied on email inboxes with coloured flags to organize and handle questions from colleagues. “Each support agent would be responsible for a certain colour. However, with this way of working, you can’t make sure all questions are answered in a timely manner and there is no steering because of a lack of reporting. Therefore we started looking for a solution that could help us set up flawless communication flows, professionalize customer service and in the end improve the customer experience.”

The DPG website of DPG Media with Zendesk web widget

The DPG website of DPG Media with Zendesk web widget

DPG Media chose Zendesk. “The biggest advantage we saw right away was that the Zendesk platform can be very easily adjusted to our wants and needs. There is no need to hire expensive consultants that need weeks to get the system working the way you want to”, Van den Acker said. “Furthermore we see that Zendesk has a strong focus on innovation as new functionality and apps are regularly being added to the platform. This enables us to continuously optimize our customer service operation.”

The internal help desk for all the employees of DPG Media

The internal help desk for all the employees of DPG Media

Proactively suggesting improvements

Another important factor that helps DPG Media getting the most out of Zendesk is the cooperation with Premium Plus, a Zendesk partner. Van den Acker: “An employee of Premium Plus is our facility coordinator. He has in-depth knowledge of all the new Zendesk features and knows how our processes are organized. The great thing is that this enables him to proactively suggest improvements that help us leverage the software in the smartest way possible. Often without the need for any new investments.”

To have their employees to help themselves, DPG Media created a help center that on average gets 4000 views per month and is used by 1600 employees on a daily basis.
“People know our help center is a valuable information source. The typical FAQ like ‘where are the meeting rooms, what is the WiFi-code and can I park my car here during my holiday’, are all taken care of in our help center. This enables our agents to focus on the more complex questions.”

Our Premium Plus employee Thomas D’Hoe is also the facility coordinator of DPG MEDIA. He has in-depth knowledge of all the new Zendesk features and the great thing is that this enables him to proactively suggest improvements that help DPG MEDIA leverage the software in the smartest way possible. Often without the need for any new investments.”

Our Premium Plus employee Thomas D’Hoe is also the facility coordinator of DPG MEDIA. He has in-depth knowledge of all the new Zendesk features and the great thing is that this enables him to proactively suggest improvements that help DPG MEDIA leverage the software in the smartest way possible. Often without the need for any new investments.”

Innovation in customer service operation

Together with Premium Plus DPG Media hasn’t only improved the customer experience and managed to realize a CSAT of 92%, but also pushes innovation in its customer service operation. “The reports have provided us with some interesting insights and made us aware of opportunities for further improvement. Our warehouse for instance also receives a lot of private packages for employees. These packages all are scanned and the employees get an alert that their package has arrived. The report in Zendesk showed us that one of our warehouse employees spent half his workday scanning packages from his colleagues. Therefore we’ve introduced a ‘Bring me box’ that automates this process. This is a more cost-efficient solution for us and our employees are not dependent on our warehouse anymore to get their package. A typical win-win situation”, Van den Acker said.

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Premium Plus also created a smart workflow with Zendesk and the project management tool DPG Media uses. Van den Acker: “If for instance, a colleague reports a broken door handle, Zendesk enables us to assign this chore to our maintenance colleague. It’s planned automatically in his calendar. Afterwards, we can see how long it took to get it fixed and since time registration is also connected to the workflow, the right cost center is easily assigned. Also the colleague who reported the broken door handle automatically gets an update that it’s fixed. This is a smart way to automate a process that would entail numerous manually tasks.”

Making a difference in customer experience

“We’re enthusiastic about the ways Zendesk has helped improve the customer experience: really simple things like being able to report that the coffee machine is out of beans by scanning a QR-code, makes all the difference in the customer experience of our colleagues. They can directly see if someone else already reported this and if we’re working on this. Which is essential as everyone knows how important coffee is in a workplace, Van den Acker smiles.”

The Customer Service team of DPG Media in action.

The Customer Service team of DPG Media in action.

Not only the facility operation at DPG Media benefits from Zendesk and the knowledge of Premium Plus. Also the finance department uses the software to organize the flow of outgoing and incoming invoices and a great number of media brands leverage it to optimize external customer service. Vivi Van den Kerkhof is responsible for the customer service for 12 media brands of DPG Media. She works at the company for 20 years already and has experienced customer service when it was still only handling letters and phone calls.

“We’ve come a long way since then”, Van den Kerkhof stated. “Not only in the expansion of communication channels but also in the number of brands DPG Media has. This makes a system to structure especially e-mail communication indispensable. Merely monitoring in Outlook no longer cuts it. On a monthly basis, we solve 2000 tickets. Using Zendesk we can easily assign tickets to the right person so they can be solved quickly by the right person.”

The external help desk of DPG Media.

The external help desk of DPG Media.

Easily roll out workflow for GDPR

“The great thing about working with Zendesk is also that the functionality is extremely easy to scale and personalize. Every brand has its own look and feel that can be set up in Zendesk. If a consumer sends an email about a VTM show to our central address, they automatically get an answer with the VTM-branding. Also when the GDPR needed to be implemented we needed to set up a right workflow just once and were able to roll this out to all the brands. From this perspective, Zendesk delivers great value for money.”

“We invest a lot in adding the right content to the help center as I believe this is crucial in optimizing the customer experience. At the end of the day the work of our team contributes directly to the reputation of our brands. Having the support of Premium Plus and a tool that facilitates professional and fast communication, makes all the difference in what customer experience we can deliver. This is also why I believe we are still at the beginning of our optimization journey. The best is yet to come”, Van den Kerkhof concludes.

Some useful facts

  • Premium Plus customer since 2012

  • Internal CSAT : 92%

  • External CSAT : 86%

  • Employees : 1600

  • Monthly tickets : 2000

Our Tools & Guidance :

  • Licensing of Zendesk tools (Zendesk Support - Zendesk Guide - Zendesk Explore)

  • Setup & implementation of Zendesk instances

  • Staffing

  • On-site training and consultancy

  • Custom theming of Help center and email templates

  • Advice in offering the best integrations from diverse Zendesk partners

  • Development of middleware integrations and Custom Zendesk app’s

  • Development of backend integrations with there CRM/ERP tools

  • Data migrations

Overall Zendesk has enabled us to be more structured, faster and smarter. We have actual insight into our customer’s contact history. Our current CSAT is 86% which I expect to increase once our help center is fully up and running. Through self-service our customers can easily find the answer to their questions.

Stijn Van den Acker
Team Leader of Facility at DPG Media

Business Partner SafeShops

Ons partnership

Met heel veel trots kondigen we vandaag ons nieuw Partnership met SafeShops aan en dit met maar één doel. Samen het vertrouwen van de consument in de Belgische e-commerce te vergroten.

https://www.safeshops.be/nl/partner/premium-plus/

Samen met jou gaat Premium Plus de uitdaging aan om de ultieme klantervaring te creëren voor jouw klanten.

Premium Plus is een SafeShops Business Partner

Premium Plus is een SafeShops Business Partner

Wat bieden wij aan?

Wij maken het mogelijk om te communiceren met je klanten via alle kanalen en dit in één systeem. Ons Zendesk-platform is waar alle actie plaatsvindt. Klantinteracties via telefoon, chat, e-mail, sociale media, sms, chatbots en alle andere kanalen die je maar kunt bedenken, komen allemaal op één plaats samen.

Op deze manier krijgen jou klanten een persoonlijke aanpak, krijgen ze nooit het gevoel dat ze in de rij moeten staan en moeten ze ook niets meer herhalen.

Aan de andere kant zorgen we er voor dat je team de tools in handen krijgt om jouw klanten persoonlijk, snel en met de juiste context kunnen verder helpen wat resulteert in een beter overzicht en een betere werksfeer.

En zo kun je je als onderneming onderscheiden van de concurrentie met een fantastische klantenservice en creëer je ambassadeurs van je onderneming en dat zorgt dan weer voor meer wederkerende omzet.

Waarom met ons werken?

Klanten van vandaag zijn moeilijker te binden dan ooit tevoren. Zeker de nieuwe generatie klanten, die geboren zijn met een tablet onder hun neus. Zij doen enkel nog zaken met bedrijven die hen niet alleen van naam kennen, maar hen ook begrijpen en hun verwachtingen weten in te lossen.

Bij ons ben je in goede handen daar we al 7 jaar internationaal actief zijn als Implementatiepartner van Zendesk. Vanwege onze vele succesverhalen (500+) heeft Zendesk ons afgelopen december zelfs beloond met de prijs voor "Groeipartner van het jaar" in EMEA. Zo bent je bij ons dus in goede handen en ben je verzekerd van de best mogelijke begeleiding!

Dec 2018 - Premium Plus bekroond in Dublin met de "Growth Partner of the year" award als erkenning voor de manier waarop ons bedrijf zijn positie in het Zendesk Partner landschap heeft uitgebreid.

Dec 2018 - Premium Plus bekroond in Dublin met de "Growth Partner of the year" award als erkenning voor de manier waarop ons bedrijf zijn positie in het Zendesk Partner landschap heeft uitgebreid.

Wat maakt ons uniek?

Of je nu een kleine startup bent, een KMO of een grote multinational. Voor elks van jullie hebben wij de nodige betaalbare tools in huis. Elke klant is even belangrijk voor ons en voor ieder van jullie hebben we aangepaste “We Guide, you build” begeleidingstrajecten.

https://premiumplus.io/we-guide-you-build-nl

Wat zoeken wij?

Wij komen graag ondernemers helpen die vandaag de dag problemen hebben om alle communicaties van hun klanten onder controle te krijgen en die problemen hebben om aan de verwachtingen van hun klanten te voldoen. Wij zoeken dus ondernemers die GOESTING hebben om stap voor stap samen met ons hun klantervaring te verbeteren.

SafeShops Event Café Westmalle - Context is Koning

Als partner van Safeshops organiseren wij op dinsdag 10 september het Event Cafe te Westmalle mee en laten we graag zien hoe wij met onze Zendesk Tools alle benodigde context laten zien voor je medewerkers bij elke klant interactie en dit ongeacht het kanaal. Op deze manier spelen wij in op de steeds maar veeleisendere verwachtingen die klanten hebben als ze contact opnemen met een onderneming.

SAFESHOPS EVENT

Wij nodigen jou je graag uit voor dit SafeShops Café in Westmalle. Vooraleer we een Westmalle Tripel aan onze lippen zetten, verzamelen we in Café Trappisten. Een vroegere kruidenierszaak die met de jaren is omgetoverd tot een aangenaam café waar je kan genieten van traditioneel gebrouwen bier en Vlaamse gerechten.

Deze namiddag bekijken we hoe je met data de klanten beleving kan verbeteren alsook je business kan doen groeien. PostNL, MvH Media, Premium Plus & Blueconic lichten jullie volgende onderwerpen toe:

  • Je klant centraal zetten zorgt voor een betere customer experience, wat uiteindelijk resulteert in groei voor je bedrijf.

  • SEO/SEA inzetten om meer omzet te genereren tijdens piek-verkoopmomenten.

  • Een 360° beeld van je klant krijgen evolueert in een customer care met een proactieve aanpak.

  • Een Customer Data Platform gebruiken om je marketing volledig af te stemmen op maat van je klant.

Op het einde van deze middag genieten wij samen van een rondleiding rond de Abdij van Westmalle. Tenslotte sluiten wij de dag af met een heerlijke Westmalle Tripel.

Deelname is zoals steeds gratis, wel even inschrijven.

WANNEER

Dinsdag, 10 September 10, 2019
Van 14:00 tot 19:00

LOCATIE

Café Trappisten
Antwerpsesteenweg 487, 2390 Malle

INSCHRIJVEN

Gelieve je in te schrijven via volgende link

PROGRAMMA:

  • 14u00: Ontvangst met koffie/drankje

  • 14u15: Introductie door Greet Dekocker, SafeShops.be

  • 14u20: In the changing world of data-driven e-logistics, Addy Rijkens, Marketing Manager bij @PostNL

  • 14u50: Zo verhoog je je omzet tijdens de Feestdagen, Mark Van Hattum - bedrijfsleider bij MvHMedia

  • 15u20: CONTEXT IS KONING, Thomas Verschoren & Jonas Grooten - Customer Experience Consultants bij Premium Plus

  • 16u00: The data drive marketeer, Marc Van Bommel - Sales Director EMEA en APAC @Blueconic

  • 16u30: Verdere presentaties.

  • 17u30: Rondleiding, Brouwerij Westmalle

  • 18u30: Afsluitend netwerkmoment

  • 19u00: Einde

THE ZENDESK OMNICHANNEL APPROACH

BIJ ONS BEN JE IN GOEDE HANDEN!

Premium Plus is al 7 jaar een Premier Solution Provider van Zendesk. Vanwege onze vele succesverhalen (500+) heeft Zendesk ons afgelopen december zelfs beloond met de prijs voor "Groeipartner van het jaar" in EMEA. Zo bent u bij ons in goede handen en bent u verzekerd van de best mogelijke ervaring!

Meer dan 500+ klanten hebben hun GOESTING al laten blijken. Jouw beurt nu?

support@premiumplus.io – +32 3 303 44 90 – premiumplus.io

Zendesk CEO Mikkel Svane recommends and praises Premium Plus on The New York Showcase event

We are very proud that Mikkel Svane, CEO of Zendesk, recommended and praised Premium Plus as a global partner at The New York Showcase on May 22, 2019.

THE NEW YORK SHOWCASE EVENT

The Zendesk Showcase landed in New York on May 22 to bring customer experience leaders together. Discover here what Mikkel Svane, CEO of Zendesk had to say about Premium Plus as one of the partners that have seen the light.

YOU'RE IN GOOD HANDS!

Premium Plus is already 7 years a Premier Solution Provider of Zendesk, who guides organisations on their Zendesk journey, solving issues around implementations and integration of Zendesk.

Because we are always looking for challenges and new technology, we are now one of the few partners who have already developed so many great applications with Zendesk Sunshine for our customers. It's therefore incredibly satisfying to be recommended as one of the global leading partners by Mikkel Svane, CEO of Zendesk.

WHAT IS ZENDESK SUNSHINE?

Zendesk Sunshine is an open, flexible CRM platform. Sunshine is built on AWS and enables Zendesk partners to innovate with new apps, quickly build solutions to meet customer requirements and seamlessly connect and create more value from all of their customer’s data--wherever it lives. It’s fast, powerful, and gives the freedom to differentiate offerings and develop a highly profitable services business.

INTERESTED IN OUR SERVICES?

Contact us to discuss your project, discover our approach for an effortless and human customer experience and join the Premium Plus Experience.

Join us and meet our Premium Plus team at the Zendesk Showcase event in London on the 12th of June 2019

The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together. In one day, we’ll share great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll get the chance to connect with other people and our Premium Plus team who care about customer experience as much as you do.

Why attend?

Join +1000 European brands, retailers, industry leaders and peers to learn about the latest trends and innovations in customer experience: connected CRM, artificial intelligence, omnichannel, consumer trends… This is a unique opportunity to learn how to take your customer experience to the next level.

Who should attend? 

You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content. Common professionals who are attending the event are CTOs, CIOs, Heads of Customer Experience, Customer Service Directors, Marketing Directors, Customer Service Managers, and of course many more.

Tickets:

Order your tickets here

Location and Date

London
Tobacco Dock, Tobacco Quay, Wapping Ln, London E1W 2SF, United Kingdom

12th of June 2019

Wanna meet our Team and discuss your project? 

Contact us on support@premiumplus.io if you want to setup a meeting during this event with our team.


Big Answer Bot Event!

Description

Our Premium Plus team will be presenting on this event an interactive case about the use and advantages off the Zendesk Answer Bot.

About this event

Get inspired by real-life customer contact cases, learn how answer bots and chat bots are implemented, what the best practices are in Belgium and take away learnings and key successes from, amongst others, KBC Group, Proximus and Premium Plus.

In the grand finale of our event you will be the (devil's?) advocate in challenging court cases before our jury of key experts and our supreme judge. As a bonus you get to meet some of Belgium's Answer Bot Talents, our sponsors will set up a test environment for you to play around in.

De Malt is a former brewery, famous for its Barley Malt processing. Expect some nice drinks while connecting with the biggest Belgian Customer Contact network.

Program:

12.30 - 14.00: Welcome for lunch!
14.00 - 15.30: Proximus Digital Transformation Team + 2 other inspiring cases on Answer Bots
15.30 - 16.00: Break 
16.00 - 16.30: KBC Group on online banking bot "Kobe" 
16.30 - 17.00: An interactive case of Edenred about answer bots
17.00 - 19.00: Network drink

Tickets:

Order your tickets here

Location and Date

Tue, May 7, 2019, 12:30 PM CEST

De Malt (Grote Aula)
350 Leuvensesteenweg
3190 Boortmeerbeek

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Fonzer

Discover our latest Success Story to learn how we revolutionised the Fonzer Customer Care system, helping them become more efficient and productive. (https://fonzer.com)

Our Tools & Guidance

✔️ Our “We Guide, You Build” Program
✔️ Zendesk Licences
✔️ Training Sessions

Check out our client’s experience of our services

“Premium Plus has made our goal of providing top-class customer support to partners and customers a reality. Thanks to the automation features, Fonzer is now able to support our customers twice as fast. Our partners and customers have never been happier... 😊.”

– Filip Muylle –
Customer Experience Manager at Fonzer

Contact us if you also have the drive to start your journey with us!

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VTM GO

Proud to announce the launch of “VTM GO” from MEDIALAAN - De Persgroep Publishing . Powered by Premium Plus.  (https://vtmgo.be)

Our Tools & Guidance

✔️ Our “We Guide, You Build” Program
✔️ Zendesk Licences
✔️ Our Zendesk Guide Template - Theme 9 - https://customerservice.vtmgo.be
✔️ Training Sessions

Contact us if you have the drive to start your journey with us!

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