Zendesk CEO Mikkel Svane recommends and praises Premium Plus on The New York Showcase event

We are very proud that Mikkel Svane, CEO of Zendesk, recommended and praised Premium Plus as a global partner at The New York Showcase on May 22, 2019.


The Zendesk Showcase landed in New York on May 22 to bring customer experience leaders together. Discover here what Mikkel Svane, CEO of Zendesk had to say about Premium Plus as one of the partners that have seen the light.


Premium Plus is already 7 years a Premier Solution Provider of Zendesk, who guides organisations on their Zendesk journey, solving issues around implementations and integration of Zendesk.

Because we are always looking for challenges and new technology, we are now one of the few partners who have already developed so many great applications with Zendesk Sunshine for our customers. It's therefore incredibly satisfying to be recommended as one of the global leading partners by Mikkel Svane, CEO of Zendesk.


Zendesk Sunshine is an open, flexible CRM platform. Sunshine is built on AWS and enables Zendesk partners to innovate with new apps, quickly build solutions to meet customer requirements and seamlessly connect and create more value from all of their customer’s data--wherever it lives. It’s fast, powerful, and gives the freedom to differentiate offerings and develop a highly profitable services business.


Contact us to discuss your project, discover our approach for an effortless and human customer experience and join the Premium Plus Experience.

Join us and meet our Premium Plus team at the Zendesk Showcase event in London on the 12th of June 2019

The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together. In one day, we’ll share great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll get the chance to connect with other people and our Premium Plus team who care about customer experience as much as you do.

Why attend?

Join +1000 European brands, retailers, industry leaders and peers to learn about the latest trends and innovations in customer experience: connected CRM, artificial intelligence, omnichannel, consumer trends… This is a unique opportunity to learn how to take your customer experience to the next level.

Who should attend? 

You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content. Common professionals who are attending the event are CTOs, CIOs, Heads of Customer Experience, Customer Service Directors, Marketing Directors, Customer Service Managers, and of course many more.


Order your tickets here

Location and Date

Tobacco Dock, Tobacco Quay, Wapping Ln, London E1W 2SF, United Kingdom

12th of June 2019

Wanna meet our Team and discuss your project? 

Contact us on support@premiumplus.io if you want to setup a meeting during this event with our team.

Big Answer Bot Event!


Our Premium Plus team will be presenting on this event an interactive case about the use and advantages off the Zendesk Answer Bot.

About this event

Get inspired by real-life customer contact cases, learn how answer bots and chat bots are implemented, what the best practices are in Belgium and take away learnings and key successes from, amongst others, KBC Group, Proximus and Premium Plus.

In the grand finale of our event you will be the (devil's?) advocate in challenging court cases before our jury of key experts and our supreme judge. As a bonus you get to meet some of Belgium's Answer Bot Talents, our sponsors will set up a test environment for you to play around in.

De Malt is a former brewery, famous for its Barley Malt processing. Expect some nice drinks while connecting with the biggest Belgian Customer Contact network.


12.30 - 14.00: Welcome for lunch!
14.00 - 15.30: Proximus Digital Transformation Team + 2 other inspiring cases on Answer Bots
15.30 - 16.00: Break 
16.00 - 16.30: KBC Group on online banking bot "Kobe" 
16.30 - 17.00: An interactive case of Edenred about answer bots
17.00 - 19.00: Network drink


Order your tickets here

Location and Date

Tue, May 7, 2019, 12:30 PM CEST

De Malt (Grote Aula)
350 Leuvensesteenweg
3190 Boortmeerbeek


Fonzer - Powered by Premium Plus

Discover our latest Success Story to learn how we revolutionised the Fonzer Customer Care system, helping them become more efficient and productive. (https://fonzer.com)

Our Tools & Guidance

✔️ Our “We Guide, You Build” Program
✔️ Zendesk Licences
✔️ Training Sessions

Check out our client’s experience of our services

“Premium Plus has made our goal of providing top-class customer support to partners and customers a reality. Thanks to the automation features, Fonzer is now able to support our customers twice as fast. Our partners and customers have never been happier... 😊.”

– Filip Muylle –
Customer Experience Manager at Fonzer

Contact us if you also have the drive to start your journey with us!


Seminar: Connecting Customers


Customer Contact, the Belgian Customer Contact Association, Opel Belgium, winner of the Connecting People Award, and Premium Plus (Award winning Zendesk Premier Solution Partner) organise a #ThrowBackThursday event about Customer Centricity! 

Opel Belgium will share all the details about their award winning Connecting Customers case. You'll also get more information about the other nominees in the Connecting Customers category: 24+ and Randstad.

Premium Plus will then present you an out-of-the-box customer contact case! Stay tuned for more in the upcoming weeks. 

Hans Cleemput (Customer Contact) will bring us a keynote on the added value for customers in the cooperation of answer bots and customer contact employees.

We'll end the afternoon with a Premium Network drink to connect all the attendees! 


14.00-14.30: Welcome!
14.30-15.00: Opel Belgium on their Award winning case
15.00-15.15: Presentation of nominated cases
15.15-15.45: Premium Plus - Out of the box Customer Contact
15.45-16.15: Break
15.15-16.45: Keynote Hans Cleemput: The added value for customers in the cooperation of customer contact employees and chatbots
16.45-17.15: Q&A
17.15-18.30: A Premium Network drink


Members of Customer Contact and attendees of the Customer Contact Congress and Awards get free access! 
There are only 30 seats for this event so don't hesitate to order your ticket!

A big thank you to our sponsor Premium Plus for making this event possible!


Order your tickets here


Location and Date

Thu, April 4, 2019

14:00 – 18:00 CEST

Premium Plus
De Merodelei 1
2600 Antwerpen

Just a heads up:

There will be a photographer at the event, photo's can be used for marketing and commercial use. Don't like photos? Just let us know when you arrive!


How can I contact the organizer with any questions?

Just shoot us an e-mail at evelien@customercontact.be

Do I have to bring my printed ticket to the event?

No, your badge and an attendee list will be waiting for you!