Events

CX Trends 2025: Gent

Written by Premium Plus | 17 March, 2025

Date: Monday, March 17

Time: 14.00-18.00+
Place: Gent, Belgium

 
 
The world of customer experience is evolving rapidly, and AI is at the centre of this transformation. 
 
Join us in Gent, Belgium, for an exclusive event co-organised along with Zendesk, where we’ll dive into the key CX Trends for 2025 and explore how AI is reshaping customer service. 
 
CX specialists will guide you through the latest innovations in AI and automation. You’ll discover how businesses are using AI to streamline operations, enhance customer interactions, and drive measurable success. Be.At Venues, DPG Media, and other leading brands will share their experiences, showing how AI-powered tools are making a tangible difference in their organisations.
 
Join us for engaging presentations, in-depth discussions, and connect with like-minded professionals, while enjoying bites and drinks.
 
Secure your spot today, seats are limited!

Sprekers

Yannick Van de Voorde

CX Expert, Premium Plus

 

Ricardo Silva

Customer Experience & Front of House Manager, Be.At Venue

 

Sacha Convens

Account Executive, Zendesk

 

Stijn Van den Acker

Facility manager België & Nederland, DPG Media

Thomas Verschoren

Principal Solutions Consultant, Premium Plus

 

Christopher Arnst

Account Executive, Zendesk

Brecht Fourneau

 Head of Growth, Skindr


 Key Takeaways

  • CX Trends 2025: Understand how AI is reshaping customer and employee experiences.
  • AI in Action: See how AI tools can enhance CX & efficiency.
  • Interactive Discussions: Join panel talks and see live demos.
  • Real-World Insights: Gain knowledge from case studies, panel discussions, and expert talks with DPG Media, Be.at venue & SKINDR.
  • Networking: Build connections with industry leaders, peers, and experts.
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This event has passed! Keep an eye on the next ones.