---
title: "CX Trends 2025: Gent"
description: Sessie over de Customer Experience Trends voor 2025 in Gent. Leer welke trends komend jaar bepalend zijn en hoe organisaties zich kunnen voorbereiden.
---

[Events ](https://premiumplus.io/events)

# [CX Trends 2025: Gent](https://premiumplus.io/events/cx-trends-2025-gent)

 Written by [Premium Plus](https://premiumplus.io/events/author/premiumplus) | 17 March, 2025

# Date: Monday, March 17

Time: 14.00-18.00+

Place: Gent, Belgium

 

 

The world of customer experience is evolving rapidly, and AI is at the centre of this transformation. 

 

Join us in Gent, Belgium, for an exclusive event co-organised along with **Zendesk**, where we’ll dive into the key CX Trends for 2025 and explore how AI is reshaping customer service. 

 

CX specialists will guide you through the latest innovations in AI and automation. You’ll discover how businesses are using** AI to streamline operations, enhance customer interactions, and drive measurable** **success.** Be.At Venues, DPG Media, and other leading brands will share their experiences, showing how AI-powered tools are making a tangible difference in their organisations.

 

Join us for engaging presentations, in-depth discussions, and connect with like-minded professionals, while enjoying** bites and drinks**.

 

Secure your spot today, seats are limited!

### Sprekers

##### Yannick Van de Voorde

**CX Expert, Premium Plus**

 

##### Ricardo Silva

**Customer Experience & Front of House Manager, Be.At Venue**

 

##### Sacha Convens

**Account Executive, Zendesk**

 

##### Stijn Van den Acker

**Facility manager België & Nederland, DPG Media**

##### Thomas Verschoren

**Principal Solutions Consultant, Premium Plus**

 

##### Christopher Arnst

**Account Executive, Zendesk**

##### Brecht Fourneau

** Head of Growth, Skindr**

##  Key Takeaways

- **CX Trends 2025**: Understand how AI is reshaping customer and employee experiences.
- **AI in Action**: See how AI tools can enhance CX & efficiency.
- **Interactive Discussions**: Join panel talks and see live demos.
- **Real-World Insights**: Gain knowledge from case studies, panel discussions, and expert talks with DPG Media, Be.at venue & SKINDR.
- **Networking**: Build connections with industry leaders, peers, and experts.
-  

## This event has passed! Keep an eye on the next ones.

[View full post](https://premiumplus.io/events/cx-trends-2025-gent)

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