Events & webinars

We organise practical events where CX, EX and Zendesk challenges are discussed as they really happen. From hands-on webinars to focused sessions around specific themes.

Our upcoming events

Join one of our upcoming events and learn from real use cases, expert, and customer stories. And above all, have fun with us.

December 2, 2026 | Munich, GermanyThe CX Leaders' Dinner: A Christmas Edition · Networking EventSpend an evening with senior leaders in customer experience, service, and commerce who are solving the same problems you are, and leave with more than notes. Hosted by babelforce and Premium Plus, over a festive Christmas dinner.Read More

November 26, 2026 | OnlineBefore You Automate AI: 3 pitfalls from real Zendesk implementations

AI can help customer service teams handle more demand without growing headcount. But adding AI to a weak setup won’t fix the underlying problems it can make them more visible.

Are you ready to make AI work in your CX operation? Join PremiumPlus for a practical session on the foundations to check before you implement or expand AI. We’ll look at how knowledge, channels, workflows and systems affect the answers AI gives, the handovers it makes and the experience your customers receive.

December 1, 2026 | OnlineResponsables CX du transport et du travel: après 3 ans sous pression, et maintenant ?

Un webinaire pour les responsables CX du transport et du travel prêts à changer de cap avec l'IA.

Zendesk et Premium Plus vous invitent à un webinaire gratuit, le mardi 1er décembre à 15h30, pour répondre à une question que les équipes service client du transport et du travel se posent depuis trois ans : après tous ces chocs, comment repartir sur de bonnes bases, et quelle place donner à l'IA?

Our upcoming events

Join one of our upcoming events and learn from real use cases, expert, and customer stories. And above all, have fun with us.

There are currently no events scheduled.

Previous events & webinars

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October 22, 2026 | London, United KingdomThe AI Advantage: Practical Strategies for Scaling Customer ServiceZendesk and Premium Plus warmly invite you to an exclusive luxury afternoon tea at The Savoy, one of London's most iconic addresses, for an afternoon dedicated to how AI is transforming customer service for growing businesses.Read More

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October 22, 2026 | Stockholm, SweedenZendesk Stockholm PresentsPremium Plus is attending Zendesk Presents Stockholm 2026 as a Partner, alongside 250+ CX, tech, HR and service leaders. The event focuses on using AI to elevate customer satisfaction, transform employee service, and drive enterprise-wide efficiency. Premium Plus will be on-site to talk through Zendesk implementation, optimisation, and AI enablement with attendees.Read More

October 15, 2026 | Berlin, GermanyAI in Employee Experience | BerlinCustomer experience has already had its AI moment. Employee experience, IT tickets, HR requests, facilities issues, is still too often stuck in email threads and spreadsheets. This session digs into that gap directly, with a live demo, an honest roundtable discussion, and real conversation with people already navigating this shift.Read More

September 29, 2026 | Bruxelles, BelgiumPremium Plus VIP Experience: 50ste Facility NightIn 1999 startte de Facility Night als hét antwoord op het ontbreken van een echte FM-community. Inmiddels is het uitgegroeid tot het grootste en meest legendarische facilitaire netwerkevent van de Benelux, waar 350 tot 450 professionals samenkomen om visies te toetsen en kwalitatief te netwerken.Read More

September 9, 2026 | Beveren, Belgium13° Private Banking GolfeventExclusief netwerkevenement voor ondernemers en vrije beroepen. Premium Plus en BNP Paribas Fortis Private Banking nodigen u van harte uit voor ons dertiende exclusieve golfevent op de unieke inland linksbaan van Golfclub Beveren, gelegen in het hart van de Antwerpse haven.Read More

June 25, 2026 | Paris, FranceZendesk Showcase Paris 2026Rendez-vous pour une journée incontournable au 3 Mazarium, où les leaders du service client, des RH et de l’IT se retrouvent pour dessiner le futur de l’expérience client et collaborateur.Read More

June 23, 2026 | München, GermanyZendesk Showcase Munich 2026We are proud to announce that Premium Plus is an official sponsor of Showcase Munich. Beyond the high-level keynotes, our partnership brings practical, "boots-on-the-ground" expertise to the stage. Join us at the Design Offices Macherei to see how we turn Zendesk’s innovative tools into real-world success.Read More

June 18, 2026 | AmsterdamZendesk presents AmsterdamMoving from AI that talks to AI that acts. The gap between human expertise and autonomous innovation is closing. Welcome to the evolution of service. Join us in Amsterdam for a deep dive into Agentic Service, the shift from simple automation to AI agents that resolve complex issues, streamline workflows, and think for themselves.Read More

June 18, 2026 | Loosdrechtse PlassenOpen Varen 202611:30 - 12:00 : Opening en start lunch
12:00 - 12:15 : Schippers meeting
12:30 - 17:00 : Vertrek van de boten
17:00 - 22:00 : Netwerkborrel en Foodfestival (Foodtrucks)Read More

June 2, 2026 | Gent, BelgiumPadel Tournament GentGet ready for a day of friendly competition, fun, and networking in Gent! We’re excited to invite you to our Padel Tournament along with KAA Gent, Goodhabitz & MHC Mobility, where 50 teams will compete for glory.Read More

May 13, 2026 | AmsterdamPremium Plus CX Leadership Summit – AmsterdamJoin a small group of peers for a focused morning of high-quality discussions, practical insights, and meaningful connections, designed for those shaping the future of customer experience.Read More

May 8, 2026 | Ghent, BelgiumCX Trends GentAccess the CX Trends 2026 report, alongside practical perspectives on how AI is changing the way organisations serve their customers.Read More

12 February 2026| ParisPadel Tournament ParisDébut d’une nouvelle année ? C’est l’occasion parfaite pour décrocher un moment des écrans etprofiter d’un après-midi mêlant sport, bonne cuisine et échanges.Read More

12 January 2026 | Las VegasSKO Padel Tournament Zendesk

We’re bringing a friendly padel tournament to Las Vegas after Day 1 of SKO. A chance to play a few games and spend some time together outside the sessions.

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6 May 2025 | OnlineWhat the Heck is Zendesk AI?AI is reshaping customer support, but what does that actually mean for your business?
Join us for a deep dive into Zendesk AI—what it is, how it works, and how you can use it to improve efficiency and customer experience.Watch Now

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9 septembre 2025 | OnlineC’est quoi Zendesk AI, au juste ?L’IA transforme le service client, mais qu’est-ce que cela signifie concrètement pour votre entreprise ?Watch Now

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12 November 2025 | AmsterdamHet versterken van EX: Slimmere interne support met Zendesk & AIIn de werkplek van vandaag krijgen interne teams (van HR en IT tot Facilities en Finance) te maken met een constante stroom tickets, losse tools en steeds hogere verwachtingen van medewerkers.Watch Now

16 Octobre 2025 | ParisL’IA au service du CX pour les PME | Paris

Rejoignez Premium Plus et Zendesk à Paris pour un après-midi consacré aux entreprises de moins de 300 employés qui souhaitent améliorer leur expérience client et collaborateur.

18 Septembre 2025 | OnlineIA et Expérience Client : Maximiser le ROI

En compagnie de Zendesk et notre client E.Leclerc, découvrez comment l’IA peut révolutionner l’expérience client et apporter un réel retour sur investissement.