Scale Smarter: How AI is Transforming Customer Service

An exclusive afternoon for CX leaders ready to scale smarter.

Zendesk and Premium Plus warmly invite you to an exclusive luxury afternoon tea at The Savoy, one of London's most iconic addresses, for an afternoon dedicated to how AI is transforming customer service for growing businesses.

As your business grows, so does the volume of customer requests, often faster than your team can keep up. This session tackles one real question: how do you scale customer service without simply scaling your headcount? No product pitch, just an honest conversation about what AI adoption actually looks like in practice, along with the trust and oversight needed to do it responsibly.

You'll hear directly from a Zendesk customer about how they made that shift, ask your own questions, and build real connections with other business leaders navigating the exact same challenge.

"Scale smarter, not just bigger."

🤝 Get to know the organisers

Zendesk: The world's leading AI-powered customer service platform, trusted by businesses worldwide to support faster, more personal, and smarter, without compromising on quality.

Premium Plus: Your trusted Zendesk One-Stop Shop and strategic EMEA partner. We help over 1,000 businesses organise, simplify, and scale their support operations to the next level.

🍽️ What to expect this afternoon

An afternoon as refined as it is insightful:

• 13:00 - Registration & Coffee
• 13:30 - Welcome & Introduction
• AI & CX for Growing Businesses, and why this is now the most urgent question for every fast-growing company
• From AI to Impact: Practical Use Cases & ROI, real examples, not theory
• Customer Story & Fireside Chat: honest, unfiltered insight from a business that's already walked this path
• 16:00 - Drinks & Networking, the perfect close to keep the conversation going in a more relaxed setting

What you'll take away

• Practical insights on CX and AI for growing businesses
• A real customer story, with lessons you can apply immediately
• Concrete ideas for scaling without doubling your team
• The chance to ask questions directly to real CX experts
• A valuable network of UK business leaders walking the same path

If scaling your customer service without scaling your team is on your mind, this conversation is built for you.

→ Register here, we'd love to have you there.