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Take Zendesk further

Most teams stop at the basics long after their customers expect more. We help you go further, with AI, voice and custom development built around how you actually work.

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AI Agents

Autonomous, customer-facing resolutions that handle a conversation end to end, from a simple question to a multi-step request, without an agent involved.

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Copilot

AI support built for your human agents: suggested replies, summaries and relevant knowledge inside the workspace they already use. Copilot assists your team, it doesn't replace them.
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Zendesk themes

Custom Help Centre designs built to match your brand and improve the self-service experience your visitors actually see.
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Voice solutions

Phone and contact-centre support in the same Zendesk workspace as every other channel, so nothing lives in a separate system.
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Apps & integrations

Apps we've built ourselves, proven tools from partners we trust, and custom integrations that connect Zendesk to your CRM, ecommerce platform or internal systems, so agents get full context without switching screens.
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Premium Plus has been integral to our growth, providing expert support, innovative ideas and exceptional fast service.

Glen Schneider, Motorway

Common questions about extending Zendesk

Do we need AI Agents and Copilot both, or can we start with one? Most teams start with one. AI Agents suit high-volume, repeatable questions; Copilot suits teams that want their human agents working faster rather than automating the conversation entirely.
What's the difference between Custom Agents and AI Agents? AI Agents handle a customer conversation end to end. Custom Agents are task-level building blocks, used inside AI Agents, Copilot, or Action Flows to handle a specific, reusable piece of work, like reading a document or checking an order status.
Can voice solutions work alongside our existing phone system? Voice runs inside Zendesk itself, so it replaces a separate phone system rather than running alongside one, giving agents one workspace for every channel.
Do custom apps and integrations require ongoing maintenance? Yes, lightly. Systems change over time, and we typically fold that upkeep into Premium Care rather than treating each fix as a new project.
Can we extend Zendesk before we've optimised our existing setup? It's possible, but a health check first usually means whatever you build performs better from day one, since it's built on solid foundations rather than around existing gaps.
Explore the other paths

New to Zendesk — Set the right foundation from day one → Improve & optimise — Get more from the Zendesk you already have →

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