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Deliver consistent, high-volume customer service across every channel

Turn seasonal peaks and high contact volumes into smooth, omnichannel support experiences — powered by Zendesk and implemented by retail CX experts.

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Talk to a retail CX expert

Buy Zendesk the right way

Buying Zendesk is not a transaction. It is a platform decision. We help you select the right licences, avoid costly missteps and ensure Zendesk is designed around how your teams actually operate, not how the product is packaged.

Talk to a Zendesk licensing expert
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The hidden cost of getting Zendesk licensing wrong

Zendesk pricing may look straightforward, but many organisations only realise after go-live that they selected the wrong licences. This leads to paying for features that never get used, plans that do not reflect real workflows, or contracts that restrict change when the business evolves.

Early licensing decisions shape how Zendesk is adopted for years. Without the right guidance, teams either outgrow the platform too quickly or struggle to justify what they are paying for.

Our role is to make sure every licence supports how your teams work before any contract is signed.

Price Packages

Zendesk Suite Team

Everything in Support Team
Omnichannel support
AI agents (Essential)
1 help centre
Best for: Teams moving to omnichannel support

Combines ticketing, chat, messaging and help centre into one unified setup.
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Zendesk Suite Professional

Everything in Suite Team
AI and advanced automation
Customizable reporting and real-time insights
SLAs, skills-based routing, custom forms
Multiple help centres
Best for: Growing and scaling teams

Adds advanced automation, reporting and insight to handle higher volumes and complexity.
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Zendesk Suite Enterprise

Everything in Suite Professional
Enterprise-grade AI and workflows
Sandbox, approvals, roles, audit logs
Advanced security, governance, controls
Large, multi-brand help centre setups
Best for: Complex or regulated environments

Designed for organisations that require advanced security, governance and flexibility.
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Why buying Zendesk through Premium Plus makes a difference

When you purchase Zendesk through Premium Plus, licensing becomes a strategic decision rather than a line item. We guide you based on how your agents, administrators and managers operate day to day, not on selling higher plans.

  • Licences aligned to real workflows, not generic bundles

  • Contracts designed to support growth and change, not lock you in

  • One accountable partner across licensing, implementation and enablement

  • Ongoing guidance at renewal and upgrade points to keep your setup fit for purpose

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How we help you choose the right licences

  1. Understand real usage

    We analyse how Zendesk is used today or intended to be used.

  2. Match roles to plans

    Agents, admins and managers don't all need the same licences.

  3. Avoid overbuying

    We prevent you from paying for features that won’t be adopted.



  4. Plan for growth

    Licensing decisions stay flexible as your organisation evolves.

Faster, smarter support for every shopper interaction

Omnichannel retail setup

Consolidate chat, email, social media, and in-store support requests into one unified platform that gives agents complete context across every customer touchpoint instantly.
AI & automation
Deploy intelligent chatbots, automated routing, and AI-powered suggestions to reduce manual work. Let agents focus on complex issues while AI handles the routine.
Commerce integrations
Connect seamlessly with Shopify, Magento, Salesforce Commerce Cloud, and other platforms to sync order data, inventory levels, and customer history for faster resolution.
Multilingual consistency
Deliver consistent, high-quality support across all markets with multilingual knowledge bases, templates, and agent interfaces that maintain brand voice in every language.
Analytics & dashboards
Monitor response times, CSAT scores, agent workload, and channel performance in real-time dashboards that surface trends and enable proactive decisions across your retail organization.
Proven partner
Benefit from hundreds of successful retail implementations across EMEA, with deep expertise in seasonal peaks, omnichannel complexity, and high-volume customer service at scale.

Frequently Asked Questions

Is Zendesk more expensive when buying through Premium Plus?

No. Customers often secure better commercial conditions and more flexible payment terms when purchasing through us, alongside expert guidance that ensures the licences they buy genuinely match how their teams work.
Can you review our current Zendesk licences? Yes. We regularly help teams optimise existing contracts and reduce unnecessary costs.
Can licensing be combined with implementation or training? Yes. Licensing works best when aligned with setup and adoption.
Do you support renewals and upgrades? Yes. We guide you through renewals and upgrades with a long-term view, including how AI and automation can reduce cost and improve efficiency, so your licensing continues to reflect real operational value.

Frequently asked questions

Do you offer assistance for Zendesk implementation?

Most implementations take 4-8 weeks depending on complexity. We start with a discovery phase to map your workflows, then configure Zendesk to match your needs. Simple setups can go live in 2-3 weeks, while enterprise implementations with multiple brands and integrations typically take 6-12 weeks.
Can Zendesk integrate with our existing CRM and tools?
Yes. Zendesk offers native integrations with major platforms like Salesforce, HubSpot, Shopify, and Slack. We also build custom integrations using Zendesk's API to connect with your logistics systems, internal databases, or proprietary tools. Most integrations are completed within the implementation timeline.
What kind of ROI can we expect from implementing Zendesk? Our clients typically see ROI within 6-9 months. Key metrics include 25-40% reduction in cost per ticket, 30% faster response times, and 8-12 point CSAT improvements. The exact ROI depends on your current setup, but we provide a detailed assessment before starting so you know what to expect.
What support do you offer after go-live? We provide ongoing support through quarterly health checks, optimization sessions, and access to our team for questions or adjustments. We also offer training for new team members, help with scaling as you grow, and proactive recommendations based on Zendesk updates and industry trends.

Ready to buy Zendesk the right way?

Get an expert review to select Zendesk licences that match how your teams operate, helping you avoid unnecessary spend and prevent costly licensing mistakes.

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