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We help organisations maximise their Zendesk investment through expert implementation, optimisation, and ongoing partnership.

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Who we are

Premium Plus helps growing and established organisations design, implement and optimise Zendesk for both customer experience and employee experience.

We work with teams that want more than a tool. They want clarity, efficiency and results. By combining deep Zendesk expertise with a human approach, we turn complex service environments into scalable, high-performing support operations.

Our focus is simple: help you deliver better experiences today and stay ready for what comes next.

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Our Mission

We believe great service is never accidental. Our mission is to help organisations turn service into a strategic advantage by making Zendesk work for their unique context. We guide our customers step by step, from first setup to continuous optimisation, so they can support customers and employees with confidence, consistency and impact.

 

1000+
Projects delivered
10+ years
of Zendesk expertise
30+
Employees

Why leading organisations choose us

Unmatched Zendesk expertise

10+ years focused exclusively on Zendesk means we've seen every scenario, solved every problem, and built proven solutions.
European presence & understanding

Local teams across Europe with deep knowledge of GDPR, multi-language support, and regional business practices.
Proven implementation methodology

1000+ successful projects have refined our approach. We deliver faster, with fewer surprises, and better outcomes.
Long-term partnership focus

We're invested in your ongoing success, not just a one-time project. Most clients stay with us for years.
Technical depth & innovation

Custom integrations, advanced automation, AI implementation. We handle complex requirements that others can't.
Transparent pricing & communication

Fixed-price projects, clear timelines, no hidden costs. Honest communication builds trust and lasting relationships.

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