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Getting started

For companies new to Zendesk.


Improve & optimise

For organisations already using Zendesk.


Build & Extend

Modular add-ons and enhancements.


CX & EX knowledge hub

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Practical guides, frameworks, and tools to improve customer and employee experience.

Blog & insights

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Expert perspectives on CX, EX and Zendesk based on real projects and experience.

Events & webinars

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Live sessions and webinars where our experts share insights, use cases, and best practices.

Still drowning in tickets? You don't need more agents, you need better structure

Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.

Meet our Zendesk experts

Work with people who truly know Zendesk

Zendesk success depends on more than the platform. It depends on the people who design, implement and optimise it with you. At Premium Plus, you work with certified Zendesk experts who combine deep technical knowledge with real-world service experience across industries and use cases.

Why working with Zendesk experts matters

Zendesk is flexible by design. That flexibility is also where many teams struggle. Without experienced guidance, organisations often end up with frustrating, wrong set-ups, or unexpected results.

Our experts help teams make the right decisions early, avoid unnecessary complexity and build Zendesk setups that actually work in daily operations.

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Meet the experts

Our experts bring together different skills from across the company. Filter by department to explore the people behind Premium Plus.

Kurt
Kurt Pinoy CEO
Thomas
Thomas D'Hoe COO
Kristof-1
Kristof Bartok CSO
Benoit
Benoit Smagghe Solutions Consultant
Simon
Simon Celen Lead Developer
Adrian
Adrian Remedios Sales Manager
Anton
Anton Verhelst CX Consultant
Bernard
Bernard Moriau CX Consultant
Debby
Debby Baert Finance Manager
Melanie 2
Melanie Maury Head of Business Transformation & Strategy
Irina
Irina Antonova Project Manager
Alex
Alexander Zorin Developer
Ana
Ana Luisa Santos Head of Projects
Bruno
Bruno Muniz CX Consultant
Yannick
Yannick Van de Voorde Account Executive
Geoffrey
Geoffrey Brocard CX Consultant
Agustina
Agustina Rojo Flaherty Marketing Manager
Ellen
Ellen Gordon CX Consultant
Sanne-1
Sanne Cappaert HR & Admin Assistant
Rafael-1
Rafael Duarte Business Growth Coordinator
Saskia
Saskia Clappers CX Consultant
Kinga
Kinga Chrapisinska Account Manager
Gilles
Gilles Vanagtmael Account Executive
Stuart
Stuart Tighy CX Consultant
Ben
Ben Steele CX Consultant
Heliot
Heliot Perroquin Account Executive
Geoffrey H
Geoffrey Henry CX Consultant
Erih
Erih Vorfa Developer
Matthew
Matthew Lord Account Executive
Frederic
Frederic Voges Account Executive
Ignacio
Ignacio de la Llave Solutions Consultant
We are hiring!
We are hiring! What are you waiting for?
Kristof-1
Kristof Bartok CSO
Adrian
Adrian Remedios Sales Manager
Benoit
Benoit Smagghe Solutions Consultant
Yannick
Yannick Van de Voorde Account Executive
Rafael-1
Rafael Duarte Business Growth Coordinator
Kinga
Kinga Chrapisinska Account Manager
Gilles
Gilles Vanagtmael Account Executive
Heliot
Heliot Perroquin Account Executive
Matthew
Matthew Lord Account Executive
Frederic
Frederic Voges Account Executive
We are hiring!
We are hiring! What are you waiting for?
Thomas
Thomas D'Hoe COO
Ana
Ana Luisa Santos Head of Projects
Anton
Anton Verhelst CX Consultant
Bernard
Bernard Moriau CX Consultant
Irina
Irina Antonova Project Manager
Bruno
Bruno Muniz CX Consultant
Geoffrey
Geoffrey Brocard CX Consultant
Ellen
Ellen Gordon CX Consultant
Saskia
Saskia Clappers CX Consultant
Stuart
Stuart Tighy CX Consultant
Ben
Ben Steele CX Consultant
Geoffrey H
Geoffrey Henry CX Consultant
Ignacio
Ignacio de la Llave Solutions Consultant
We are hiring!
We are hiring! What are you waiting for?
Agustina
Agustina Rojo Flaherty Marketing Manager
Simon
Simon Celen Developer Lead
Alex
Alexander Zorin Developer
Erih
Erih Vorfa Developer
Kristof-1
Kristof Bartok CSO
Debby
Debby Baert Finance Manager
Sanne-1
Sanne Cappaert HR & Admin Assistant
Kurt
Kurt Pinoy CEO
Thomas
Thomas D'Hoe COO
Kristof-1
Kristof Bartok CSO
Melanie 2
Melanie Maury Head of Business Transformation & Strategy

How our experts typically support teams

What defines a Premium Plus Zendesk expert

100% Zendesk focus

Our experts work exclusively with Zendesk, across CX and EX environments.

Senior by default

You work with experienced consultants, architects and developers, not junior-only teams.

Industry-aware

Our experts understand real constraints in retail, SaaS and regulated environments.

Human and hands-on

We work side by side with your team and stay involved beyond go-live.

Proven by customer results

“With Premium Plus, we built a Zendesk experience that connects every club, empowers our staff, and keeps members happy with faster responses and truly personal service.”

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“After more than a year of collaboration with Premium Plus I can say, you need an integrator as Premium Plus. They gave very good advice and implemented our demands very quickly.”

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“With active listening and understanding of the needs and requests of our activity, Premium Plus found the best resolutions and added new features that allowed our teams to work better and faster. Experts in their domains, we recommend them as the first to go to when you want to obtain the best results.”

Leroy Merlin

“Premium Plus truly went above and beyond, not only by actively listening to our needs but also by revealing the full potential of Zendesk. Our Zendesk platform has become an indispensable asset for our business. We are grateful for the unwavering assistance and the incredible results. Thank you for being a reliable partner.”

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“I started working in Zendesk with minimal knowledge. It’s quite difficult to learn many functions and options in addition to the daily work. Premium Plus was recommended to help us. Thanks for professionally guiding me. The best practice tips, SLA’s and tidying up the triggers were very useful.”

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“At first we were quite nervous to switch to Zendesk as we had to work with strict deadlines before our heavy workload season. At the end we managed to go live on time. We'd like to thank Premium Plus for answering our countless questions and dealing with our frustration at times. Thank you for the help and support.”

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Frequently Asked Questions

Will we work with the same expert throughout the project? Yes. We prioritise continuity so our experts truly understand your organisation and setup.
Can we choose experts based on industry or use case? Yes. We match experts based on your industry, maturity and specific challenges.
Do your experts also support EX use cases? Yes. Our team works across customer service and internal service environments.
Are your experts Zendesk certified? Yes. Our experts hold relevant Zendesk certifications and stay current as the platform evolves.
What languages do you support? We support English, French, Spanish, German, Dutch, and Portuguese, among others. Language support can be aligned with your team and customer needs as part of the engagement.

Ready to work with Zendesk experts you can trust?

Zendesk works best when it is designed by people who know it deeply.

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