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Still drowning in tickets? You don't need more agents, you need better structure

Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.

Get in contact with an expert

Meet our Zendesk experts

Work with people who truly know Zendesk

Zendesk success depends on more than the platform. It depends on the people who design, implement and optimise it with you. At Premium Plus, you work with certified Zendesk experts who combine deep technical knowledge with real-world service experience across industries and use cases.

Speak to a Zendesk specialist

Why working with Zendesk experts matters

Zendesk is flexible by design. That flexibility is also where many teams struggle. Without experienced guidance, organisations often end up with frustrating, wrong set-ups, or unexpected results.

Our experts help teams make the right decisions early, avoid unnecessary complexity and build Zendesk setups that actually work in daily operations.

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Meet the experts

Our experts specialise across different Zendesk disciplines. Filter by topic to find the right expertise for your challenge.

kurt
Kurt Pinoy CEO
Thomas D'Hoe
Thomas D'Hoe COO
Kristof Bartok
Kristof Bartok CSO
Benoit Smagghe
Benoit Smagghe Solutions Consultant
Simon Celen
Simon Celen Lead Developer
Adrian Remedios
Adrian Remedios Sales Manager
Anton Verhelst
Anton Verhelst CX Consultant
Bernard Moriau
Bernard Moriau CX Consultant
Debby Baert
Debby Baert Finance Manager
Melanie Maury
Melanie Maury Head of Business Transformation & Strategy
Irina Antonova
Irina Antonova Project Manager
Alexander Zorin
Alexander Zorin Developer
Ana Luisa Santos
Ana Luisa Santos Head of Projects
Bruno Muniz
Bruno Muniz CX Consultant
Yannick Van de Voorde
Yannick Van de Voorde Account Executive
Geoffrey Brocard
Geoffrey Brocard CX Consultant
Agustina Rojo Flaherty
Agustina Rojo Flaherty Marketing Manager
Ellen Gordon
Ellen Gordon CX Consultant
Sanne Cappaert
Sanne Cappaert HR & Admin Assistant
Rafael Duarte
Rafael Duarte Business Growth Coordinator
Elena Tsesnietse
Elena Tsesnietse Marketing Specialist
Saskia Clappers
Saskia Clappers CX Consultant
Kinga Chrapisinska
Kinga Chrapisinska Account Manager
Gilles Vanagtmael
Gilles Vanagtmael Account Executive
Stuart Tighy
Stuart Tighy CX Consultant
Ben Steele
Ben Steele CX Consultant
Heliot Perroquin
Heliot Perroquin Account Executive
Geoffrey Henry
Geoffrey Henry CX Consultant
Erih Vorfa
Erih Vorfa Developer
Matthew Lord
Matthew Lord Account Executive
Frederic Voges
Frederic Voges Account Executive
We are hiring!
We are hiring! What are you waiting for?
Kristof Bartok
Kristof Bartok CSO
Adrian Remedios
Adrian Remedios Sales Manager
Benoit Smagghe
Benoit Smagghe Solutions Consultant
Yannick Van de Voorde
Yannick Van de Voorde Account Executive
Rafael Duarte
Rafael Duarte Business Growth Coordinator
Kinga Chrapisinska
Kinga Chrapisinska Account Manager
Gilles Vanagtmael
Gilles Vanagtmael Account Executive
Heliot Perroquin
Heliot Perroquin Account Executive
Matthew Lord
Matthew Lord Account Executive
Frederic Voges
Frederic Voges Account Executive
We are hiring!
We are hiring! What are you waiting for?
Thomas D'Hoe
Thomas D'Hoe COO
Ana Luisa Santos
Ana Luisa Santos Head of Projects
Anton Verhelst
Anton Verhelst CX Consultant
Bernard Moriau
Bernard Moriau CX Consultant
Irina Antonova
Irina Antonova Project Manager
Bruno Muniz
Bruno Muniz CX Consultant
Geoffrey Brocard
Geoffrey Brocard CX Consultant
Ellen Gordon
Ellen Gordon CX Consultant
Saskia Clappers
Saskia Clappers CX Consultant
Stuart Tighy
Stuart Tighy CX Consultant
Ben Steele
Ben Steele CX Consultant
Geoffrey Henry
Geoffrey Henry CX Consultant
We are hiring!
We are hiring! What are you waiting for?
Agustina Rojo Flaherty
Agustina Rojo Flaherty Marketing Manager
Elena Tsesnietse
Elena Tsesnietse Marketing Specialist
Simon Celen
Simon Celen Developer Lead
Alexander Zorin
Alexander Zorin Developer
Erih Vorfa
Erih Vorfa Developer
Kristof Bartok
Kristof Bartok CSO
Debby Baert
Debby Baert Finance Manager
Sanne Cappaert
Sanne Cappaert HR & Admin Assistant
kurt
Kurt Pinoy CEO
Thomas D'Hoe
Thomas D'Hoe COO
Kristof Bartok
Kristof Bartok CSO
Melanie Maury
Melanie Maury Head of Business Transformation & Strategy

How our experts typically support teams

What defines a Premium Plus Zendesk expert

100% Zendesk focus

Our experts work exclusively with Zendesk, across CX and EX environments.

Senior by default

You work with experienced consultants, architects and developers, not junior-only delivery teams.

Industry-aware

Our experts understand real constraints in retail, SaaS and regulated environments.

Human and hands-on

We work side by side with your team and stay involved beyond go-live.

Inspiration from real expert work

Proven by customer results

“With Premium Plus, we built a Zendesk experience that connects every club, empowers our staff, and keeps members happy with faster responses and truly personal service.”

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“Premium Plus helped us centralise all customer interactions in Zendesk, automate key workflows, and deliver consistent, multilingual service to thousands of shoppers every single day.”

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“With Premium Plus, our teams handle peak-season volumes effortlessly, Zendesk now powers faster resolutions, proactive updates, and smooth travel experiences for customers worldwide.”

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“With Premium Plus, we built a Zendesk experience that connects every club, empowers our staff, and keeps members happy with faster responses and truly personal service.”

logo-5-1

“Premium Plus helped us centralise all customer interactions in Zendesk, automate key workflows, and deliver consistent, multilingual service to thousands of shoppers every single day.”

logo-6-1

“With Premium Plus, our teams handle peak-season volumes effortlessly, Zendesk now powers faster resolutions, proactive updates, and smooth travel experiences for customers worldwide.”

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Frequently Asked Questions

Will we work with the same expert throughout the project? Yes. We prioritise continuity so our experts truly understand your organisation and setup.
Can we choose experts based on industry or use case? Yes. We match experts based on your industry, maturity and specific challenges.
Do your experts also support EX use cases? Yes. Our team works across customer service and internal service environments.
Are your experts Zendesk certified? Yes. Our experts hold relevant Zendesk certifications and stay current as the platform evolves.
What languages do you support? We support English, French, Spanish, German, Dutch, and Portuguese, among others. Language support can be aligned with your team and customer needs as part of the engagement.

Ready to work with Zendesk experts you can trust?

Zendesk works best when it is designed by people who know it deeply.

Talk to a Zendesk expert
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