CX Trends 2026 explained: A practical guide to the Zendesk report
Working in CX can feel like juggling too many balls at once. New channels keep popping ...
How Zendesk supports your customer service during Black Friday and Christmas
Busy periods like Black Friday and Christmas holidays are a challenge for customer ...
How to use Zendesk reporting and analytics to make better decisions in 2025
Your Zendesk reports look fine, but do they actually help? Be honest. Do your dashboards ...
How to master Zendesk triggers, automations, and email workflows in 2025
Ever felt overwhelmed by Zendesk triggers, automations, or managing endless emails? ...
AI Customer Service Demystified: Your Roadmap to Happier Teams & Customers
Customer and employee service can feel like a game of whack-a-mole. As soon as you solve ...
The Ultimate Guide to Collecting and Analysing Customer Feedback
Knowing your customers' thoughts about your products or services is crucial in today's ...
The Essential 2025 Zendesk Checklist: Your Free Health Check Guide & Expert Zendesk Audit
Ever wondered how much more Zendesk could do for your team? Many organisations set things ...
How to Buy Zendesk: Direct vs Partner – Pricing, Support, and Reseller Benefits
When buying Zendesk, one of the first decisions you face is whether to purchase your ...
How AI in HR Is Transforming Software, Onboarding, and Employee Experience
In this article, we're going to discuss: Why AI in HR Matters Now More Than Ever Three ...
Zendesk AI Summer Survival Guide: How to Keep Cool (and Efficient) with Zendesk AI
Ah, August. That magical time when the majority of your team is out of office and the ...
Better Employee Experience with Zendesk: A Complete Guide
Make your team's work smoother and more enjoyable. Our EX guide shares easy and effective ...
Zendesk Agent Copilot: Helping Your Team Resolve More, Faster
Zendesk exists to help businesses resolve customer issues—quickly, consistently, and at ...
WTH is Zendesk AI?
Let’s face it: with all the AI buzzwords flying around, it can feel like you’re trying to ...
Why You Should Switch from Freshdesk for Superior Service
While Freshdesk is reliable, businesses scaling up often face challenges like limited ...
Customer Experience Journey: Best Practices for Success
When it comes to customer experience journey we've seen a few waves of innovation and ...
What is a Zendesk Partner?
Navigating Zendesk implementation and optimisation can be challenging, but Zendesk ...
AI Agents, advanced and essentials
One of the best ways to improve Customer Experience when it comes to giving good support ...
AI in the workplace: what about EX?
Artificial intelligence has gained a strong foothold in many companies in a short time. ...
Zendesk & Certainly’s conversational AI chatbot platform: a winning team
In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer ...
Let it grow: one tree for every Premium Plus customer
Premium Plus is growing its business in Peru. Metaphorically speaking, that is: we’re ...
