What happens after go-live
Most Zendesk challenges don't appear during implementation. They appear afterwards.
Small changes are made under pressure. Automation is adjusted without full context. Ownership shifts. Documentation disappears. Individually these changes seem harmless, but over time they introduce friction and uncertainty.
Premium Care exists to prevent this slow drift. It ensures that Zendesk continues to support your teams instead of gradually becoming harder to trust.
What Premium Care really means
Premium Care is not a support desk and not a collection of ad-hoc hours. It is an ongoing working relationship.
You have direct access to Zendesk experts who know your environment and understand your context. Instead of reacting to issues after they appear, we help you think through changes before they create problems. That might be a workflow adjustment, a new use case, a question about best practices or simply a second opinion before making a decision.
How Premium Care works in practice
There is no rigid roadmap. The service adapts to what your organisation needs at that moment.
We start by aligning on your current Zendesk setup, priorities and constraints. From there, Premium Care becomes part of your operational rhythm. You reach out when questions arise, when changes are needed or when uncertainty appears. We help you evaluate options, implement improvements when needed and keep the setup coherent over time.
Ready to transform support with AI?
Schedule a strategy call to discuss your use cases and see how AI can deliver measurable business value.
