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CX & EX knowledge hub

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Practical guides, frameworks, and tools to improve customer and employee experience.

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Expert perspectives on CX, EX and Zendesk based on real projects and experience.

Events & webinars

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Live sessions and webinars where our experts share insights, use cases, and best practices.

Still drowning in tickets? You don't need more agents, you need better structure

Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.

A culture built on clarity, trust and growth

At Premium Plus, culture is not something we describe on posters.
It’s how we work together every day.

We believe great results come from clear thinking, shared responsibility and people who care about their craft and each other.

Culture

How we work together

Our culture is shaped by the kind of work we do.
We operate in complex environments where clarity matters and people depend on each other.

That’s why we value calm collaboration over urgency, thoughtful decisions over quick fixes, and long-term relationships over short-term wins.

You’re trusted to take ownership, but never left alone.

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Our core values

Trustworthiness as our foundation

We communicate clearly, act honestly, and keep our promises so strong relationships can grow.

Goesting (Passion, enthusiasm) in everything we do

We bring energy, challenge the status quo, and take real pride in owning our work and results.

Team Spirit first

We put the team before ego, helping each other through wins and setbacks so we can grow together.

Human-centric at every step

We put people at the heart of every decision, listening carefully and creating solutions that truly support them.

Expertise in action

We lead with deep knowledge, keep learning, and share what we know so everyone gets better together.

What this looks like in practice

In practice, this means:

  • Feedback is normal and constructive
  • Questions are encouraged
  • Knowledge is shared, not guarded
  • Quality matters more than speed alone
  • Everyone is expected to grow, at their own pace
  • Culture at Premium Plus is not about perfection

    It’s about progress and trust.
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Growing together

We invest heavily in learning and development. From onboarding and mentorship to certifications and peer learning, growth is part of everyday work.

As you gain experience, you take on more responsibility, help shape best practices and support others. Growth paths are not fixed. They evolve with you.

Many of our senior colleagues started in roles similar to the ones we hire for today.

A European team, one way of working

Our team works across Europe, from different countries, cultures and backgrounds. What connects us is a shared way of working.

Regardless of location, everyone works with the same principles, expectations and level of care. Remote or hybrid work is the norm, not the exception, and collaboration is intentional.

Distance doesn’t reduce connection.
It strengthens focus.

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People who thrive here are curious, responsible and comfortable with change. They enjoy learning, value collaboration and care about doing work properly. If you like clear expectations, thoughtful colleagues and space to grow, you’ll likely feel at home.

What our team members say

"I love working at Premium Plus because of the freedom and trust we get when working with customers or improving internal processes. But also it's fun, even though we work fully remote, I feel connected online and of course on our annual in-person meet-ups."

 

Saskia | Project Manager

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“Thanks to our remote culture I can work on our many projects from the comfort of my home. And on Social Wednesdays I can go to the office to join in on the office fun and catch up with everyone after work over food and drinks. It's the best of both worlds!”

 

Simon | Lead Developer

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“I’ve been working here since 2022, and it’s the best work environment I’ve ever had. The culture is great, management is accessible, my colleagues always help one another. Being a remote-first and flexible company made a difference for me.”

 

Bruno | Zendesk Consultant

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“The culture of premium plus is open and very fun. People are approachable, collaboration feels natural, and there’s a genuine willingness to help each other succeed. It makes day-to-day work both easier and more enjoyable! There’s trust, clarity, and space to do your work properly.”

 

Agustina | Marketing Manager

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Want to be part of it?

Check out our open positions or send us your CV. We're always interested in exceptional talent.


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