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The Zendesk implementation partner other Zendesk partners get compared to

Since 2012, Premium Plus has worked exclusively on Zendesk implementation, optimisation and AI. That singular focus is why Zendesk itself has named us Partner of the Year four times, and why 1,500+ businesses have trusted us with theirs.

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Four-time Zendesk Partner of the Year

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Premium Plus is a Zendesk Premier Partner

Premium Plus has been recognised by Zendesk seven times, most recently as EMEA Commitment to Excellence Partner in 2024.

By the numbers

14+
years

exclusively focused on Zendesk implementation (since 2012)

1,500+
projects

delivered

CSAT
9.0



What our team has won

Awards are won by people. Since 2018, Zendesk has recognised our team for what we do every day: delivering for customers, sharing our knowledge and advice, and working side by side with Zendesk's own teams. This is what that looks like:

2024 - Commitment to Excellence Partner of the Year, EMEA
2023 - EMEA Zendesk Partner of the Year
2023 -  Zendesk Regional Partner of the Year
2023 - Regional Zendesk Partner for Collaboration EMEA
2022 - GTM Zendesk Partner of the Year
2022 - Zendesk Partner Demo Cup Winner
2020 - Zendesk Global Master Partner of the Year

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How we deliver results

Zendesk itself is shifting from a ticketing tool into a full Resolution Platform, built around AI Agents, Copilot, and outcome-based pricing. That shift makes choosing the right implementation partner even more critical. Anyone can follow a process. What makes the difference is the expertise behind it.

What our clients say

"Premium Plus isn't just an implementation partner. They're an experience partner. They don't just implement Zendesk, they're adding another layer on top of the Zendesk tool. They get you into the driver's seat the way you want it."

Stef Blokerye

Standaard Boekhandel Group

"Premium Plus has been integral to our growth, providing expert support, innovative ideas and exceptionally fast service. I know our customers have truly benefited on our journey to create the best CX experience in automotive."

Glen Schneider

Motorway

"Premium Plus are really experts in Zendesk and helped us optimise the way we work with it."

Jean-François Zeebroek

ENTSO-E

"Premium Plus proactively suggests improvements at any time, allowing us to use the software even more effectively, often without long upgrade processes or heavy investments."

Stijn Van den Acker

DPG Media

"We tried for three years to get an integration with our previous provider. Premium Plus delivered it within weeks."

Dennis Malmgren

Sofa Company

"We got off the ground in two weeks. It's the fastest I've seen, and we started seeing results instantly"

Halomi Sukhbaatar

Yotel

"Experts in their domains, we recommend them as the first to go to when you want to obtain the best results."

Ramona Manailescu

Leroy Merlin

"The collaboration with PremiumPlus is actually very easy for us. Especially because they use a great project planning program that lets us switch very quickly between the various consultants who can get to work for us. If I have a question or a problem that I can't easily figure out, I create a new task for it, and they follow up within a day. So that collaboration is truly worth its weight in gold for us."

Rob Eppings

Kidskonnect

Common questions about choosing a Zendesk implementation partner

Who is the best Zendesk implementation partner? Premium Plus has been named Zendesk Partner of the Year five times, most recently EMEA Zendesk Excellence Partner of the Year 2024, and has delivered 1,500+ Zendesk projects since 2012. We're one of the few partners that work exclusively on Zendesk, rather than treating it as one platform among several.
Who can implement Zendesk for my organisation?

Zendesk can be implemented directly or through a certified partner. A dedicated partner like Premium Plus brings implementation experience across 1,500+ prior projects, meaning fewer surprises, faster time to value, and a setup built correctly the first time.
What makes a Zendesk implementation agency "the best" one to choose? Look for a partner's track record (number of projects, years of focus), independent recognition from Zendesk itself, and verifiable client outcomes, not just a vendor's own marketing claims. Premium Plus publishes all three: 14+ years, 1,500+ projects, five Zendesk Partner of the Year awards, and named client testimonials.
How is Premium Plus different from other Zendesk partners?

We've worked exclusively on Zendesk since 2012, we don't split focus across multiple platforms. That focus is why Zendesk has recognised us as Partner of the Year five times, and why our implementations are built for where Zendesk is heading, its shift toward an AI-driven Resolution Platform, not just where it is today.
Does winning Zendesk Partner of the Year mean anything for my project specifically? It means Zendesk has recognised the results our team delivers for joint customers. That same team and approach, from discovery and design to launch and continuous improvement, is what you get on your project.

Ready to work with an award-winning Zendesk implementation partner?

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