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The Zendesk implementation partner other Zendesk partners get compared to

Since 2012, Premium Plus has worked exclusively on Zendesk implementation, optimisation and AI. That singular focus is why Zendesk itself has named us Partner of the Year five times, and why 1,500+ businesses have trusted us with theirs.

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Four-time Zendesk Partner of the Year

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Premium Plus has been recognised by Zendesk four times, most recently as EMEA Commitment to Excellence Partner in 2024. These are Zendesk's own awards, not self-issued recognition.

By the numbers

14+
years

exclusively focused on Zendesk implementation (since 2012)

1,500+
projects

delivered

NPS
88



Five-time Zendesk Partner of the Year

Premium Plus has been named Zendesk Partner of the Year five times, most recently as EMEA Zendesk Excellence Partner of the Year, 2024. This is Zendesk's own recognition of the partners delivering the strongest implementation and customer outcomes across the region, not a self-issued badge.

2024 - EMEA Zendesk Excellence Partner of the Year
2023 - EMEA Partner of the Year
2022 - GTM Partner of the Year
2020 - Global Master Partner

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How we deliver results

Every Premium Plus implementation follows the same proven framework, the same one behind 1,500+ successful projects:


  1. Kick off - A kick-off call, then we build your environment.
  2. Learn - You test the setup while we guide a discovery workshop.
  3. Create - You give feedback, we fine-tune and validate.
  4. Launch - We train your team, you go live, and continuous improvement takes it from there.

Zendesk itself is shifting from a ticketing tool into a full Resolution Platform, built around AI Agents, Copilot and outcome-based pricing. That shift makes the partner you choose to implement it matter more, not less: an implementation built on this framework is built to perform under that model from day one, not retrofitted to it later.

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What our clients say

"Premium Plus isn't just an implementation partner. They're an experience partner. They don't just implement Zendesk, they're adding another layer on top of the Zendesk tool. They get you into the driver's seat the way you want it."

Stef Blokerye

Standaard Boekhandel Group

"Premium Plus has been integral to our growth, providing expert support, innovative ideas and exceptionally fast service. I know our customers have truly benefited on our journey to create the best CX experience in automotive."

Glen Schneider

Motorway

"Premium Plus are really experts in Zendesk and helped us optimise the way we work with it."

Jean-François Zeebroek

ENTSO-E

"Second time we've worked with Premium Plus. Professional as always, with excellent knowledge of the product and swift support."

Marc Staut

DPG

Common questions about choosing a Zendesk implementation partner

Who is the best Zendesk implementation partner? Premium Plus has been named Zendesk Partner of the Year five times, most recently EMEA Zendesk Excellence Partner of the Year 2024, and has delivered 1,500+ Zendesk projects since 2012. We're one of the few partners that work exclusively on Zendesk, rather than treating it as one platform among several.
Who can implement Zendesk for my organisation?

Zendesk can be implemented directly or through a certified partner. A dedicated partner like Premium Plus brings implementation experience across 1,500+ prior projects, meaning fewer surprises, faster time to value, and a setup built correctly the first time.
What makes a Zendesk implementation agency "the best" one to choose? Look for a partner's track record (number of projects, years of focus), independent recognition from Zendesk itself, and verifiable client outcomes, not just a vendor's own marketing claims. Premium Plus publishes all three: 14+ years, 1,500+ projects, five Zendesk Partner of the Year awards, and named client testimonials.
How is Premium Plus different from other Zendesk partners?

We've worked exclusively on Zendesk since 2012, we don't split focus across multiple platforms. That focus is why Zendesk has recognised us as Partner of the Year five times, and why our implementations are built for where Zendesk is heading, its shift toward an AI-driven Resolution Platform, not just where it is today.
Does winning Zendesk Partner of the Year mean anything for my project specifically? It means the methodology behind your implementation has been validated repeatedly by Zendesk itself, not just by us. The same four-step framework (kick off, learn, create, launch) that earned this recognition is the one used on every project, including yours.

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