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Live sessions and webinars where our experts share insights, use cases, and best practices.

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We organise practical events where CX, EX and Zendesk challenges are discussed as they really happen. From hands-on webinars to focused sessions around specific themes.

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Our upcoming events

Join one of our upcoming events and learn from real use cases, expert, and customer stories. And above all, have fun with us.

There are currently no events scheduled.

Previous events & webinars

Padel Tournament Paris
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12 February 2026| ParisPadel Tournament ParisDébut d’une nouvelle année ? C’est l’occasion parfaite pour décrocher un moment des écrans etprofiter d’un après-midi mêlant sport, bonne cuisine et échanges.Read More
SKO
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12 January 2026 | Las VegasSKO Padel Tournament Zendesk

We’re bringing a friendly padel tournament to Las Vegas after Day 1 of SKO. A chance to play a few games and spend some time together outside the sessions.

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Zendesk AI WTH
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6 May 2025 | OnlineWhat the Heck is Zendesk AI?AI is reshaping customer support, but what does that actually mean for your business?
Join us for a deep dive into Zendesk AI—what it is, how it works, and how you can use it to improve efficiency and customer experience.Watch Now
C'est quoi Zendesk AI
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9 septembre 2025 | OnlineC’est quoi Zendesk AI, au juste ?L’IA transforme le service client, mais qu’est-ce que cela signifie concrètement pour votre entreprise ?Watch Now
DPG Media Event EX
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12 November 2025 | AmsterdamHet versterken van EX: Slimmere interne support met Zendesk & AIIn de werkplek van vandaag krijgen interne teams (van HR en IT tot Facilities en Finance) te maken met een constante stroom tickets, losse tools en steeds hogere verwachtingen van medewerkers.Watch Now
Paris CX Event
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16 Octobre 2025 | ParisL’IA au service du CX pour les PME | Paris

Rejoignez Premium Plus et Zendesk à Paris pour un après-midi consacré aux entreprises de moins de 300 employés qui souhaitent améliorer leur expérience client et collaborateur.

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18 Septembre 2025 | OnlineIA et Expérience Client : Maximiser le ROI

En compagnie de Zendesk et notre client E.Leclerc, découvrez comment l’IA peut révolutionner l’expérience client et apporter un réel retour sur investissement.

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AMA August
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28 August 2025 | OnlineAsk Me Anything (AMA) about Zendesk – AugustSummer’s in full swing, so why not take a break from the hustle and join us for a chilled-out Zendesk Ask Me Anything (AMA) session?Watch Now
AMA July
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31 July 2025 | OnlineAsk Me Anything (AMA) about Zendesk – July

Whether you’re feeling stuck, curious, or just looking to get more from your Zendesk, this is your moment to unwind and level up. 

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Webinar-Ultimate-2048x1154
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28 may 2025 | OnlineHow to Power Your Support Teams with AIJoin us for our webinar co-hosted along with Ultimate and Zendesk. This session will delve into how AI and automation are defining the next era of customer support. Discover how integrating these technologies can streamline your operations, enhance your reporting capabilities, and significantly lift your team’s productivity.Watch Now
Next Matter High Stakes Support
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6 march 2025 | OnlineHigh-Stakes Support Tickets with Zendesk’s Agent Copilot In just 30 minutes, we’ll push the limits of Zendesk AI to resolve real-world tickets that typically take days, using only Agent Copilot actions and Next Matter workflows.Watch Now
Employee Services: Streamline Internal Helpdesks with Zendesk
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3 December 2024 | OnlineEmployee Services: Streamline Internal Helpdesks with ZendeskLearn how to transform your organisation’s employee services (EX) by optimising internal helpdesk processes with Zendesk, SweetHawk and AI-powered solutions (Agent Copilot & AI Agents).Watch Now
How to Scale Your Business with Zendesk
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15 September 2024 | OnlineHow to Scale Your Business with ZendeskExplore essential strategies for teams with 1-50 employees using Zendesk. Learn how to scale your business efficiently with insights on Zendesk Explore, analytics, and reporting.Watch Now
CX Trends & The Bread Factory Case Study
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06 May 2024 | OnlineManufacturing: CX Trends & The Bread Factory - Case StudyIn this 30-minute webinar, we delve into the realm of Customer Experience Trends in Manufacturing. We will spotlight a case study featuring The Bread Factory. Discover how their pain points, and how they enhanced their customer experience.Watch Now
Jims
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10 March 2024 | OnlineHoe u uw CX kunt verbeteren: Best Practices in België & NederlandOntdek technieken om wrijvingspunten te identificeren en te elimineren, waardoor de inspanning en frustratie van klanten verminderen, en het belang van klantbegrip en hoe dit de basis vormt van een succesvolle CX-strategie.Watch Now
Comment Améliorer Votre Expérience Client: Meilleures Pratiques
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12 March 2024 | OnlineComment Améliorer Votre Expérience Client: Meilleures PratiquesRejoignez-nous pour un webinaire avec Zendesk et Jules qui vous permettra de découvrir des stratégies concrètes pour booster votre expérience client.Watch Now

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