Gilles started in facility management, optimising processes and customer experiences. During his studies, he interned at Premium Plus, gaining hands-on Zendesk experience. This sparked his interest in technology, leading him to operations and later a commercial role in sales and consultancy.

After three years, he expanded his expertise at ServiceNow and Odoo, deepening his knowledge in SaaS and account management. Now, after two years, he’s back at Premium Plus as a Solutions Consultant.