We're heading to Stockholm for the future of service in the AI era

Premium Plus is a proud partner at Zendesk Presents Stockholm 2026. If ticket volume, AI rollout, or scaling your Zendesk setup is on your mind, come find us there.

Premium Plus is attending Zendesk Presents Stockholm 2026 on 22 October at At Six, Stockholm, alongside 250+ CX, tech, HR and service leaders. The event focuses on using AI to elevate customer satisfaction, transform employee service, and drive enterprise-wide efficiency. Premium Plus will be on-site to talk through Zendesk implementation, optimisation and AI enablement with attendees.

​

Event overview - what it is, why it matters

Zendesk Presents Stockholm 2026 is Zendesk's flagship Nordics event, bringing together 250+ CX, tech, HR and service leaders for a day of keynotes, customer case studies and hands-on breakout sessions under the theme "Future of Service in the AI Era." Confirmed speakers already announced by Zendesk include leaders from Resurs Bank, Supercell and Lovable, plus a keynote from Sharon Prior, former CIO at Heathrow Airport.

Premium Plus is attending as a sponsoring partner, and our team is ready to connect with you while you're there!

Why meet Premium Plus there?

• Running Zendesk but outgrowing your current setup? We'll talk through what a health check or optimisation review would surface for your instance.
• Rolling out AI and automation and not sure where to start? We help CX and IT leaders separate the AI features worth adopting now from the ones that aren't ready for your team yet.
• Consolidating multiple Zendesk instances or planning a migration? This is exactly the kind of project we run for growing and multi-region teams. Come compare notes!
• New to Zendesk and evaluating a partner? We're a Zendesk Premier Partner working service-first, not licence-first. Happy to talk through what that looks like in practice.

The day program 

• Date: 22 October 2026
• Time: 12:00–18:30 (doors open at 12:00 with lunch; main stage from 13:00)
• Location: At Six, Brunkebergstorg 6, 111 51 Stockholm, Sweden
• Format: In-person, hosted by Zendesk

Speakers & Hosts

• Sharon Prior — Founder and CEO, Inovivo Group | Former Technology Director, Heathrow Airport (special keynote)
• Pernilla Klarqvist — Head of Customer Care, Resurs Bank
• Josef Al Hadad — Process Manager, Resurs Bank
• Martin Mason — Head of Player Care, Supercell
• Maximillian Bauer — Product Manager, Supercell
• Thor Newman Andersen — Director, Enterprise Account Executive, Zendesk
• Sarah Al-Hussaini — VP, AI GTM, Zendesk
• Paul Williams — VP, Global Employee Service Sales, Zendesk