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Get more from the Zendesk you already have

A Zendesk instance left untouched quietly loses value every quarter, as triggers sprawl, automation drifts, and new AI capabilities go unused. We help you get more from what you already have, and keep it that way.

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Health check

A structured audit of your current setup, workflows and performance, used to find what's costing you time before it costs more. This is usually the right starting point if you're not sure what to fix first.

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Zendesk optimisation

A scoped engagement that reviews and fixes your foundations, ticket fields, macros, triggers, agent workspace and AI readiness, then hands back a healthier instance. Packages start from €3,750, sized to how deep you need to go.
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Analytics

Dashboards and reports built around what actually matters to your team, not generic default views. Built so leadership gets grounded insight, not just numbers.
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AI & automation

Ongoing tuning of your live AI Agents and Copilot, keeping them accurate as your knowledge base, ticket volume and customer questions change. AI in customer service isn't something you switch on once, it's something you keep tuned.
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Premium Care

An ongoing partnership, not a single project: strategic check-ins, advanced configuration, AI tuning, governance and custom development from a rolling pool of expert hours valid for 12 months. Built for teams who want us in their corner permanently, not just for the length of a project.
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P+ Self Service Portal

A scalable, branded self-service hub that lets customers and employees resolve common questions without opening a ticket. Reduces ticket volume for the questions that don't need a person.
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AI in customer service isn't a feature you switch on. It's a discipline you build.

Thomas D'Hoe, Head of Operations

 

Left untouched, a Zendesk instance loses 20 to 30% of its value within 18 months.

 

Premium Plus are really experts in Zendesk and helped us optimise the way we work with it.

Jean-François Zeebroek, ENTSO-E

Common questions about optimising Zendesk

How is optimisation different from a health check? A health check finds what's wrong. Optimisation fixes it. Most engagements run both together, diagnosis first, then the work.
What's the difference between Zendesk optimisation and Premium Care? Optimisation is a single, scoped project with a clear end point. Premium Care is an ongoing partnership with a rolling pool of expert hours, built for teams who want continuous tuning rather than a one-time fix.
Are Copilot and Agentic AI a one-off setup? No. Keeping them accurate takes ongoing monitoring and tuning as your business changes, which is what AI & automation and Premium Care are built for.
Do you work with instances that have heavy customisation already? Yes. Optimisation is designed to work with what you already have, not replace it.
How often should we run a health check? Most teams benefit from one annually, or after a significant change: a new product line, a merger, or a big shift in ticket volume.
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New to Zendesk — Set the right foundation from day one → Build & extend — Take Zendesk further with AI, voice and custom development →

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