Blog Post by Agustina Rojo Flaherty
06 July, 20268 min read
Agentic AI is changing how service operations evolve
What CX leaders should focus on next For years, AI in customer service meant chatbots, ...
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29 May, 20264 min read
What Does a Zendesk Implementation Partner Actually Do?
If you are investing in Zendesk, you can buy licences directly from Zendesk or work with ...
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28 May, 20265 min read
AI ROI in CX: Stop Measuring Vanity Metrics
AI in customer service is no longer a future investment. For many organisations, it’s ...
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12 March, 20264 min read
How to Prevent Fraud in Customer Support Without Slowing Down CX
Global eCommerce fraud is projected to grow from $44.3 billion in 2024 to more than $107 ...
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05 March, 20263 min read
Zendesk Update: Email Verification for Anonymous Help Centre Requests
Last Updated - March 24th See last updates Zendesk recently announced a change that ...
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19 February, 20264 min read
AI in CX: Why Most Teams Are Still Stuck in Pilot Mode
AI is being used almost everywhere.
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20 November, 20256 min read
Understanding Zendesk’s New Outcome-Based Pricing for AI Resolutions
Zendesk has recently introduced a new pricing model for its AI-driven automated ...
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29 July, 20212 min read
Zendesk & Certainly’s conversational AI chatbot platform: a winning team
In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer ...
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