Blog Post by Agustina Rojo Flaherty
12 March, 20264 min read
How to Prevent Fraud in Customer Support Without Slowing Down CX
Global eCommerce fraud is projected to grow from $44.3 billion in 2024 to more than $107 ...
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05 March, 20262 min read
Zendesk Update: Email Verification for Anonymous Help Centre Requests
Zendesk recently announced a change that affects how anonymous users submit requests ...
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19 February, 20264 min read
AI in CX: Why Most Teams Are Still Stuck in Pilot Mode
AI is being used almost everywhere.
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20 November, 20256 min read
Understanding Zendesk’s New Outcome-Based Pricing for AI Resolutions
Zendesk has recently introduced a new pricing model for its AI-driven automated ...
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29 July, 20212 min read
Zendesk & Certainly’s conversational AI chatbot platform: a winning team
In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer ...
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