An afternoon for HR, IT, and Facilities leaders ready to rethink internal service.
Premium Plus, Zendesk, and NinjaOne warmly invite you to an afternoon dedicated to a question most companies haven't fully answered yet: what does AI actually look like inside your own organisation, not just for your customers, but for your employees?
Customer experience has already had its AI moment. Employee experience, IT tickets, HR requests, facilities issues, is still too often stuck in email threads and spreadsheets. This session digs into that gap directly, with a live demo, an honest roundtable discussion, and real conversation with people already navigating this shift.
"The next decade of service isn't just about your customers. It's about your people too."
🤝 Get to know the organisers
Zendesk: The world's leading AI-powered customer service platform, trusted by businesses worldwide to support faster, more personal, and smarter, without compromising on quality.
Premium Plus: Your trusted Zendesk One-Stop Shop and strategic EMEA partner. We help over 1,000 businesses organise, simplify, and scale their support operations to the next level.
🗣️ What to expect this afternoon
- 14:00 Registration & Coffee
- 14:30 Welcome & Introduction
- The State of EX in 2026, where employee experience is headed, and why it matters now
- Live Demo: AI in HR & IT workflows, in partnership with NinjaOne
- Networking Break: Coffee & Bites
- Case Study & Roundtable: honest, practitioner-led discussion on where EX genuinely diverges from CX, from urgency and SLAs to internal knowledge access and communication norms
- Q&A moment
- 17:30-19:00 Drinks, Bites & Networking
📌 Practical information
Venue: Zendesk Office, Berlin
What you'll take away
- A clear-eyed look at where AI in employee experience actually stands in 2026
- A live demo grounded in real HR and IT use cases
- Honest insight from practitioners already navigating this shift
- The chance to connect with peers facing the same internal service challenges
- A relaxed close with drinks and bites to keep the conversation going
If scaling your customer service without scaling your team is on your mind, this conversation is built for you.
→ Register here, we'd love to have you there.