The CX Leaders' Dinner: A Christmas Edition · Networking Event

Spend an evening with senior leaders in customer experience, service, and commerce who are solving the same problems you are, and leave with more than notes. Hosted by babelforce and Premium Plus, over a festive Christmas dinner.

Leave the year-end reports at the office. We'll start the evening among the lights and festive atmosphere of a Christmas market, mulled wine in hand, before heading somewhere warm for a three-course dinner with CX, service and operations leaders who've spent the year working on improving CX for their customers.

What you leave with

→ Proven ways to scale AI agents with trust and compliance: We'll explore the real challenges CX and IT teams face, from scaling automation to staying compliant, and show how you can take your AI agents from pilot to production.

→ A sharper plan for 2027: Discover what other CX and operations leaders are prioritising, investing in, and quietly dropping before you lock in your own roadmap.

→ People worth knowing: Expect sharp insights, candid conversations, and a chance to connect with peers facing the same questions.

→ A proper end to the year: Mulled wine under the market lights, a 3-course dinner in good company, and a festive surprise along the way. One evening to step out of planning mode and celebrate your hard work.

Agenda

• 17:30 - Welcome at Christmas Market
• 17:45 - Warm up with a glass of Glühwein among the lights and atmosphere of the Christmas Market
• 18:30 - Short walk from the market to dinner
• 18:40 - Welcome remarks from babelforce & Premium Plus
• 19:00 - Open discussion & 3-course dinner

About babelforce:

babelforce: Specialists in enterprise voice and customer service automation. We help businesses connect their systems, simplify complex workflows, and run contact center operations on their own terms. We put contact center automation in the hands of the people who run service, so processes are built, tested, and changed in days, without engineering queues or vendor tickets.

About Premium Plus:

Premium Plus: award-winning Zendesk partner for growing and established organisations across Europe. Premium Plus helps you set up, improve, and extend Zendesk for better customer and employee experiences, with plain-language advice and a team that stays with you long after go-live.

Reserve your place, spots are limited.