Customer Experience Tools

Get the most out of your Zendesk environment with our health check

Regular health checks are essential to ensure that your Zendesk environment is performing at its best and is optimized for your business needs. Our team of experienced Zendesk consultants provides a comprehensive health check that covers all aspects of your Zendesk environment, from ticket management and workflows to security and compliance.

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Starting from 1000 (€/$/£)

Starting from €1.000

Starting from €1.000

Why Health Checks Are Critical

Identify problems early

Identify potential issues before they become major problems. Saving frustration in the process.

Maximize efficiency

Know how to get a more efficient, secure, and reliable Zendesk environment.

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Clear direction

We guide you to a clear path on how to achieve more with the power of Zendesk.

Covering All Areas of your Zendesk environment

What we will analyse

  1. Ticket management and workflows
  2. User and agent permissions
  3. Security and compliance
  4. App and integration usage
  5. Performance and reliability
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What we will analyse

  1. Ticket management and workflows
  2. User and agent permissions
  3. Security and compliance
  4. App and integration usage
  5. Performance and reliability
themes ready to use

Let's bring your Zendesk instance to the next level!​

What you can expect from a Health Check

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1. A clear guideline on how to optimise your Zendesk instance

You’ll receive clear guidelines on how to improve your Zendesk and concrete planning to make it happen. Our experienced consultants will work closely with you to understand your business requirements and objectives, and provide customized recommendations to optimize your Zendesk environment.

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2. A clear overview on the current state of your Zendesk environment

You’ll get a clear overview of your current Zendesk environment and what’s working and what is not. Our experienced consultants will analyze your Zendesk and provide a detailed report. We’ll identify areas of your Zendesk environment that may be slowing you down, as well as any underutilized features that could help improve your operations.

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3. Our best practices personalised for your business

At Premium Plus, we believe that there’s no such thing as a one-size-fits-all solution. That’s why we will be sharing personalised best practices that meet the unique needs of your business and way of working. While doing so, we help you achieve better results and drive success in taking your Zendesk operations to the next level.

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Whether it’s streamlining your ticket management processes, improving user and agent permissions, or enhancing security and compliance, our health check will provide you with actionable steps to take your Zendesk to the next level. Don’t settle for a subpar Zendesk experience – let us help you optimize your performance and processes today.

Step 1

Health Check Audit

Get actionable insights on your Zendesk instance from our expert team, delivered within two weeks.

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Step 2

Debriefing meeting

Schedule a one-to-one meeting with our CX and Solutions consultants to go through the report and focus on the high-priority items.

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Step 3

30 days assistance

Ask us anything! We’ll answer any questions that might arise after the completion of the audit, during our Post Care period.
 
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Step 4

CX Consultant

If you want to take your Zendesk experience to the next level, our Zendesk optimization team is there to guide you along the way!

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Want to Learn From the Experts?

Download Our Free Health Check Best Practices Guide!

Unlock the secrets to optimising your Zendesk with our expert guide. Packed with best practices and essential tips, gain the insights you need to ensure your setup is performing optimally. Download your free guide today and start enhancing your operations!

Let's implement. Contact us today!

Your Zendesk support is just a few clicks away. Let us know what support to your existing Zendesk environment would fit best. 

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