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For companies new to Zendesk.


Improve & optimise

For organisations already using Zendesk.


Build & Extend

Modular add-ons and enhancements.


CX & EX knowledge hub

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Practical guides, frameworks and tools to improve customer and employee experience.

Blog & insights

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Expert perspectives on CX, EX and Zendesk, based on real projects and experience.

Events & webinars

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Live sessions and webinars where our experts share insights, cases and best practices.

Turn Zendesk into a revenue driver, not just a ticketing tool

Premium Plus is Europe's most trusted Zendesk partner. We help CX, IT and service leaders reduce cost per ticket, increase deflection with AI and scale Zendesk across complex organisations.

Trusted by leading brands across Europe

Results that speak for themselves

1000+
Projects Delivered

Trusted by global brands to deliver at scale

9.2
NPS Score

Trusted by customers for seamless experiences

10+
Years Zendesk Expertise

Deep expertise across all Zendesk environments

Perfect the customer experience

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Why choose Premium Plus as your partner?

As Europe's most trusted Zendesk partner, we bring deep expertise, innovative solutions, and a human-centric approach to every project.

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The people behind your Zendesk success

We are consultants, engineers and CX experts
who care deeply about the impact our work has on your teams and customers.

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Ready to elevate your customer and employee experience?

Let's make service a reason customers or employees choose you.

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