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Free for all Premium Plus customers

Premium Plus Self-Service Portal for Zendesk

Your mission control for licences, requests and services. See your Zendesk plan, seats and billing at a glance, request changes in a few clicks, and stay in sync with your Premium Plus team, all from inside Zendesk.

Install for free from Zendesk Marketplace
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One place to manage subscriptions and services

The self service portal is designed for managing your Zendesk setup and your collaboration with Premium Plus. It does not replace Zendesk tickets or daily support workflows.

Instead, it provides structure around subscriptions, services, agreements, and requests, so all stakeholders have the same information and context.

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What is the Premium Plus Self-Service Portal?

The Premium Plus Self-Service Portal is a free Zendesk app that gives Premium Plus customers one place to manage their Zendesk subscription. It shows your plan, number of agents, add-ons and billing details, and lets you request seat changes, upgrades or downgrades directly from Zendesk. Requests go straight to your Premium Plus team, with all the context they need.

Three things you'll stop chasing by email

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Take the guesswork out of billing

 

See your Zendesk plan, agent seats, add-ons and billing details in one clear dashboard. No more digging through invoices or email threads to find out what you're paying for.

 

Request changes in a few clicks

Need more seats, a plan upgrade or a downgrade? Submit it from the portal and it lands with your Premium Plus team with the full background, so there's no back-and-forth to explain what you need.

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Keep an eye on usage

Monitor how your Zendesk subscription is being used, so you can spot when it's time to scale up, or when you're paying for more than you need.

Part of working with Premium Plus

Access to the Premium Plus portal is included for Premium Plus customers. It is not sold as a standalone product, but offered as part of how we work.

For organisations considering Premium Plus, the portal often becomes a tangible example of what a structured, transparent partnership looks like in practice.

 

Talk to a Zendesk expert

 

 

Who is the portal app for

The portal gives Zendesk owners a clear overview of licenses, services and changes, so they can manage Zendesk with confidence and less manual coordination.

Zendesk owners and administrators

A clear overview of licences, services and changes, so you can manage Zendesk with confidence and less manual coordination.

Procurement and contract stakeholders

Transparency around subscriptions and changes, which makes governance and renewals easier to manage.

CX and EX managers

Stay aligned on your plan, seats and next steps, without relying on scattered updates.

Multi-stakeholder teams

When several roles are involved in Zendesk decisions, the portal gives everyone one shared source of truth.

 

 

How to install the portal

  1. STEP 1

    Find the app

    Open the Premium Plus Self-Service Portal in the Zendesk Marketplace and click Install.

  2. STEP 2

    Enter your Zendesk domain

    The app loads automatically. No payment details are needed.

  3. STEP 3

    Check it's active

    You'll find it in Admin Center under your Zendesk Support apps. We recommend restricting access to admins in the app settings.

  4. STEP 4

    Open your portal

    Click the app icon in the left-hand navigation bar in Zendesk.

Running more than one Zendesk instance? Install the app once in each instance.

Common questions about the P+ Self Service Portal

What is the P+ Self Service Portal? The P+ Self Service Portal is a customer management layer around your Zendesk subscription and services, not a support tool and not a replacement for Zendesk. It gives you one place to manage licences, track services, and collaborate with Premium Plus.
Is the P+ Self Service Portal free? Yes. It's available for free to all Premium Plus customers and included as part of how we work with you, it's not sold as a standalone product.
Who should use the portal? It's built for Zendesk owners and administrators, procurement and contract stakeholders, CX and EX managers, and anyone involved in multi-stakeholder Zendesk decisions who wants one shared source of truth.
Does the portal replace Zendesk support tickets? No. Zendesk remains where your team handles customer conversations. The portal sits on top of that, supporting subscription management, requests, and collaboration with Premium Plus, without touching daily support operations.
How do I install the P+ Self Service Portal? Install it directly from the Zendesk Marketplace, it takes less than a minute to set up.
INSTALL THE APP

Install the free Premium Plus Self-Service Portal and stop chasing licence and billing details by email.

Install for free from Zendesk Marketplace
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