Ready-to-use Zendesk Themes

Yes. All themes include configuration options for colours, fonts, layout and content blocks that you can adjust through Zendesk settings. If you need deeper customisation, the code is well-documented and accessible. We also offer professional customisation services if you prefer expert help.

Yes. Premium Plus themes are compatible with all Zendesk Guide plans, including Professional and Enterprise. Some advanced features like custom objects or advanced AI require Enterprise plan features, but the themes themselves work across all tiers.

We monitor Zendesk platform changes and release theme updates as needed to maintain compatibility and add support for new features. For the first 12 months, all updates are included. After that, you can purchase extended support or continue using your theme as-is (it will continue to function, but may not include the latest Zendesk features).

The standard licence covers a single Zendesk instance. If you need to deploy the theme across multiple instances (e.g., for different brands or regions), we offer multi-instance licensing with volume discounts. Contact us for pricing.

Yes. We can help migrate your existing content, custom CSS, branding and configurations to a Premium Plus theme. This service includes content restructuring, URL mapping, and preserving any custom features you want to keep. Migration complexity varies, so we assess each project individually.