Zendesk AI agents that actually reduce tickets
Automate repetitive customer questions, save agent time, and deliver faster support using Zendesk AI Agents. Designed, implemented, and optimised by Zendesk experts.
Up to 80% automation · measurable deflection · built by Zendesk experts
1,000+ Zendesk projects delivered
Your blueprint for successful Zendesk AI agents
In The Complete AI in Customer and Employee Service Playbook, you’ll learn how to:
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Spot the journeys AI can safely automate
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Design AI experiences for both customers and employees
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Grow from pilot to scalable, reliable automation
A calmer start for your support team
The first step often feels like immediate relief. AI Agents take over the questions your team answers every single day. Customers get quick, clear responses without waiting.
For agents, the noise drops. Less repetition. More space to focus on conversations that actually need human attention. And everything sounds like you, not like a bot.
One conversation, fully resolved
As AI matures, the experience changes. Customers no longer bounce between steps or people. The AI understands the intent, stays in the conversation, and guides it all the way to a clear outcome.
For customers, it feels simple and natural. For your team, it means fewer interruptions and far less manual follow-up during the day.
Confidence built on insight
When AI becomes part of daily service, confidence matters. You see where the AI performs well and where it needs refinement. Not based on assumptions, but on real interactions.
By continuously improving, reliability increases. Internally, AI feels less like a black box and more like a trusted teammate that keeps learning.
agents begged to keep AI.
"When the AI trial ended, my agents begged me to keep this feature. Working with the right partner is crucial to speed up decisions on such a solution as AI."
we now handle fewer than 50 tickets per day.
"We’ve built a strong foundation with Zendesk and Premium Plus, but we’re just getting started. AI and automation will help us scale efficiently while keeping customer experience at the core of everything we do."
BSAT soared from 50% to 100% in four months.
"Premium Plus was great at responding to challenges and diving into our AI needs. We also had an update project to upgrade our account to use AI. Although our use case is tricky, all was set up after just two weeks."
thorough AI explanation, great collaboration.
"The explanation of AI was thorough in addressing the needs expressed and the implementation of the project. There was a very good exchange with Benoit throughout the process."
flexible partner for complex Zendesk projects.
"The project involved defining and assessing feasibility in relation to our workflow. There was a good presentation of Zendesk and the Premium Plus offer. Great adaptability, readjusting deadlines and deliverables."
