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Still drowning in tickets? You don't need more agents, you need better structure

Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.

Get in contact with an expert

Smart reporting for Zendesk

Turn support data into decisions

Most teams have Zendesk Explore. Few use it well. We build custom dashboards that actually get used — clean, relevant, and designed around the decisions your team needs to make. From executive summaries to real-time agent coaching views.

Request dashboard consultation

Why most Explore dashboards fail

Zendesk Explore is powerful. But out-of-the-box dashboards rarely match how teams actually work. Leadership wants strategic trends. Managers need operational alerts. Agents need personal performance feedback. One dashboard can't serve everyone.

The bigger problem: data quality. If ticket fields aren't filled consistently, tags are random, and workflows bypass structure, even the best dashboard shows garbage. Smart reporting starts with clean data and clear purpose.

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What smart reporting delivers

Faster decisions

Right metrics, right stakeholder, right time
Better data quality
Clean structure drives accurate insights
Higher adoption
Dashboards teams actually open and trust

Data is only useful when it drives action

We don't build dashboards for the sake of dashboards. We build reporting systems that help teams see problems early, allocate resources better, and prove impact to leadership.

  • Dashboards designed around decisions, not just data
  • Clean data structure ensures accuracy
  • Real-time updates and proactive alerts
  • Training so teams can maintain and extend reports

The result: reports that get opened, insights that get acted on, decisions backed by evidence.

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What makes our dashboards effective

Stakeholder-first design

We start with decisions that need to be made, then design dashboards that surface the right data at the right moment.
Clean data foundation

Before building dashboards, we audit and clean your data structure — tags, fields, workflows — so insights are accurate.
Calculated metrics
Custom KPIs, trend analysis, comparative metrics, and business-specific calculations built into Explore.
Drill-down capability

High-level views with the ability to drill into details — see trends, then investigate root causes.
Real-time alerts

Automated notifications when thresholds are breached — SLA violations, satisfaction drops, volume spikes.
Multi-stakeholder views

Different dashboards for different roles, all pulling from the same clean data structure.

Our dashboard delivery process

  1. Step 1

    Data quality audit

    We review ticket fields, tags, workflows, and data consistency to identify gaps before building reports

  2. Step 2

    Stakeholder interviews

    Understand what decisions each team makes, what metrics matter, and what currently blocks insight

  3. Step 3

    Dashboard design

    Build custom Explore dashboards with the right visualizations, filters, and drill-downs for each stakeholder.

  4. Step 4

    Calculated metrics setup

    Create custom KPIs, trend calculations, comparative metrics, and business-specific formulas.

  5. Step 5

    Training & documentation

    Train teams on how to use dashboards, interpret trends, and build their own reports over time.

  6. Step 6

    Ongoing optimization

    Review adoption, gather feedback, refine dashboards as business needs evolve.

Interesting articles from our experts

Watch how a well-designed dashboard suite helps leadership track strategy, managers optimize operations, and agents improve performance — all from the same clean data foundation.

Frequently asked questions

How long does dashboard development take?

A single dashboard typically takes 3-5 days from discovery to training. A complete multi-stakeholder reporting suite takes 2-3 weeks. Complex enterprise reporting with data cleanup and BI integration can take 4-6 weeks.
Can you integrate data from outside Zendesk?

Zendesk Explore focuses on Zendesk data. For cross-platform analytics (CRM, sales, product data), we can help export Zendesk data to BI tools like Tableau, Power BI, or Looker and build unified dashboards there.
What if our data quality is poor?

We start with a data quality audit. If ticket fields are inconsistent, tags are random, or workflows bypass structure, we'll identify gaps and recommend cleanup before building dashboards. Clean data is the foundation of useful reporting.
Can our team learn to build dashboards themselves?

Absolutely. We provide comprehensive training on Explore fundamentals, dashboard design best practices, and how to create and customize reports. The goal is to make your team self-sufficient over time.

Ready to unlock insights from your support data?

Request a dashboard consultation to discuss your reporting needs and see examples of what we can build.

Request dashboard consultation
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