AI Powered Contact Centre
for Zendesk: Transforming CX
with Lifelike Voice AI
Automate phone calls with voice AI that feels like talking to a real person: lifelike voices, free-flowing conversation, and the ability to understand every customer, regardless of what or how they say it.
Companies worldwide have achieved impressive results
with AI Powered Contact Centre by PolyAI
75%
call reduction
Equivalent to 1,000+ FTE, saving $10M+ in staffing costs
Global delivery company
$7.2M
revenue generation
Generated yearly from automated bookings
Fertitta Entertainment
60%+
reduction in seasonal hiring
Saving $1M+ over a 3-month seasonal period
US retailer
15 pt
CSAT increase
By reducing wait times and eliminating call abandonment
Simplyhealth
4%
revenue increase
From taking 100% of missed calls
FTSE100 hospitality company
10%
reduction in misroutes
Replacing lengthy IVR menu with fast and accurate routing
British bank
Companies worldwide have achieved impressive results with AI Powered Contact Centre by PolyAI
75%
call reduction
Equivalent to 1,000+ FTE, saving $10M+ in staffing costs
Global delivery company
$7.2M
revenue generation
Generated yearly from automated bookings
Fertitta Entertainment
60%+
reduction in seasonal hiring
Saving $1M+ over a 3-month
seasonal period
US retailer
15 pt
CSAT increase
By reducing wait times and
eliminating call abandonment
Simplyhealth
4%
revenue increase
From taking 100% of
missed calls
FTSE100 hospitality company
10%
reduction in misroutes
Replacing lengthy IVR menu
with fast and accurate routing
British bank
Unparalleled Benefits of AI-Powered Contact Centre by PolyAI
Superhuman Understanding
Get incredibly high accuracy in understanding over the phone, regardless of accents, dialects and background noise. Built on a proprietary technology stack.
Voice
Quality
Engage customers with the best-sounding voice on the market. Each deployment offers custom voices tailored to perfectly embody your brand.
Rapid Deployment and Ongoing Improvement
Start answering calls in just 8-12 weeks. Integrations with contact centre solutions and CRMs. Live deployments are refined for optimal results and goal alignment.
Deployed as a Managed Service
Enjoy care after going live. Get your project monitored and improved for best-in-class performance that meets your business objectives.
Proven
Results
Automate up to 90% of calls, reduce seasonal staffing costs by 60%, and increase revenue by 20% by answering more missed calls.
Seamless Integration with Zendesk
Easily connect PolyAI and Zendesk to enhance interactions, automate support, and boost efficiency without workflow disruption.
Hear the Difference: Sample Call Recordings Powered by PolyAI
BTG Cafe-Rouge Booking [David]
Carters – WISMO and FAQ
What Customers are Saying
Dive into Real Results with PolyAI
Case Studies
PolyAI helps Carnival UK
advisors connect with
guests when needed most
14% of calls contained by the
PolyAI voice assistant.
How Golden Nugget
automates 34% of
hotel reservation calls
100% calls answered, 24/7/365
How Big Table Group
automates £140k in
reservations each month
Every calI is answered,
3800+ reservations booked
PolyAI’s voice assistant
reshapes customer care
for Atos
30% reduction in agent call volumes
How UniCredit bank Zagrebačka banka improved NPS by 14 pt
The voice assistant is automating 27% of all calls
PolyAI is Redefining
What’s Possible in Voice AI
- Created in 2017 in the lab that pioneered speech recognition
- Backed by Khosla Ventures, Point72, Nvidia, Zendesk and more
- Customer service phone calls in 16 languages
- Deployed voice assistants globally with customers like FedEx, Caesars, PG&E and Marriott Hotels
- Forbes AI 50 2023 and Gartner’s Cool Vendor for Conversational AI
