Privacy policy

Who are we?

PREMIUM PLUS BV is the controller for the processing of personal data, with registered office at Grote Markt 6a, 9100 Sint-Niklaas, Belgium, registered with the Crossroads Bank for Enterprises under enterprise number 0844.776.562.
You can contact us at:

Telephone: +32 3 303 44 90
Email: support@premiumplus.io

 

Personal data that we process

Premium Plus processes personal data about you because you use our services and/or because you provide these to us yourself. Below you will find an overview of the personal data we process:

• Surname and first name

• Address data

• Phone number

• E-mail address

• Other personal data that you actively provide, for example by logging in to our help center.

• Location data (country), the IP address of your device.

• Information about your activities on our website

• Internet browser and device type

 

Why we process your personal data

Premium Plus processes your personal data for the following purpose:

• Handling your payment, delivering products and services to you, informing you about (changes to) our services and/or products, enabling you to create an account and getting into contact with you about our contract for products and/or services (legal basis: execution of a contract)

• Sending our newsletter and/or advertising leaflet (if subscribed) (legal basis: consent)

• Premium Plus analyses the used equipment to visit the website, your location and your behaviour on the website in order to improve our website and to tailor our offer of products and services to your preferences. (legal basis: legitimate interest)

• Prospection, invitations for events and answering any contact requests outside of the scope of a contract (legal basis: legitimate interest)

Sharing personal data with third parties

The ways in which your personal data can be shared with third parties are:

• When applicable, you give your prior express consent to do so (for instance in the case of cookies);
• For compliance with our legal or statutory obligations, e.g. the prevention of fraud and abuse;
• In case of transfer of our business activities to a third party;
• We rely on third parties to perform the processing of personal data, in which case we ensure that these third parties also comply with this privacy policy;

Specifically, your personal data is shared or may be shared with the following third parties for the reasons indicated:

Third Party	Reason
Business applications software providers	Business applications (email, calendar, document sharing, task management tool, notetaker, note-transcribing)
Invoicing, payment and accounting software providers	Invoicing, receiving payments and accounting
Helpdesk software provider	Helpdesk
CRM/middleware/marketing and sales automation software providers	CRM and data processing tools
Calendar software provider	Appointment scheduling system
Third party cookie providers	See cookie information for purposes

If we would have to transfer your personal data outside of the EEA to execute one of our processing activities, we will make sure there are appropriate safeguards in place, such as an adequacy decision or EU Standard Contractual Clauses.

 

How long to we keep your personal data?

Your personal data will not be kept longer than is necessary for the purpose for which we collected the data. This means we will delete the personal data after: 

• 10 years after the end of a contract;
• Until you unsubscribe to our newsletter;
• 5 years after the last contact not related to a contract;
• 6  months for the analysis of our website.

Irrespective of the period for which we keep your personal data, we will also delete your personal data if you explicitly request us to do so via the contact details above and there are not reasons to reject your request. 

 

Which are your rights?

You have various rights, which can be exercised by contacting us using the contact information provided above.

• Access to the personal data relating to you that we process, and, if necessary, the correction of inaccurate/incomplete personal data or the deletion of personal data, as well as - in certain cases - the restriction of the processing of your personal data or objection to it.
• The transfer of your personal data, either by providing it to you in a readable form or its direct transmission by us to the third party service provider designated by you.
• The withdrawal of a previously given consent to process your personal data.
• To lodge a complaint with the supervisory authority, including in the event that you are not satisfied with the handling of your question or complaint by us, using the following data (or with a supervisory authority of your choice):
  
  Gegevensbeschermingsautoriteit / Autorité de protection des données 
  Drukpersstraat 35, 1000 Brussels
  +32 (0)2 274 48 00
  contact@apd-gba.be
  
  
• To object to the processing of your personal data for reasons of direct marketing.

 

Security

Premium Plus takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you feel that your data is not secure or there are indications of misuse, please contact our customer service or send an email to support@premiumplus.io. Premium Plus has taken various visible and invisible measures to secure your personal data, including:

• Security software, such as a virus scanner and firewall.
• Exchange of data over an SSL secured connection

DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving emails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.

 

Cookies - Mapping website visit

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to this website.

Premium Plus uses functional, analytical and tracking cookies, if accepted by you. Premium Plus also uses cookies with a purely technical functionality. These ensure that the website works properly, for example, your preferred settings can be remembered and help us to make the website work properly. It also enables us to optimise our website. These are always active.

When you visited our website for the first time, we already informed you about these cookies and asked you for permission to place them (except for the technically necessary cookies).

You can also prevent the placing of cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored through your browser’s settings.

 

WHAT ARE COOKIES?

Cookies are small files placed on your computer or your mobile phone browser by websites that you visit. Cookies are used widespread for websites to function, to enhance the user experience as well as to share certain information with the owner of a website.

Visitors have the choice to configure their browser to either accept all cookies, to reject them or to inform them when a cookie is used. Rejecting cookies can however have the consequence that certain personalised services cannot be offered to the visitor or that the website will not function properly anymore, which can result in not being able to use all features of the website.

If you wish to reject all or certain cookies, you need to adapt your browser settings. Given that every browser is different, we advise you to check the ‘Help’-menu of your browser to see how you can change your preferences regarding cookies.
The personal data we collect through cookies accepted by you will be processed by us in accordance with the legislation regarding data protection and cookies, as well as in accordance with our privacy policy and this cookie policy.

 

WHICH COOKIES DO WE USE ON THIS WEBSITE?

On our website we categorise cookies according to their purpose. In general, we differentiate cookies into four types: technically necessary cookies, statistical/analytical cookies and marketing/social media cookies. We will further elaborate on the characteristics of these cookies.
Within these three types of cookies, we also differentiate the cookies based on their origin into first-party and third-party cookies:
- First-party cookies: these are cookies used and placed by us.
- Third-party cookies: these cookies are made and placed by third parties. 

A. Technically necessary cookies

To have the website function properly, we need to place technically necessary cookies. Through the use of these cookies we are also able to improve the functioning of the website. These cookies cannot be rejected when using the website.
We use the following technically necessary cookies:

Name	Placed by	Description	Active during
_cfuvid	Cloudflare	Cloudflare sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services	session
_cf_bm	Cloudflare	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.	1 hour
__hs_cookie_cat_pref	Hubspot	Hubspot uses this cookie to store cookie consent preferences	6 months
cookietest	Premium Plus	This cookie is used to determine whether a user has accepted or rejected the cookie consent banner

 

B. Statistical/Analytical cookies

These cookies we place to measure the use of the website. They provide us with input regarding the performance and loading times of the website and specific pages of the website. This data allows us to improve user functionality of the website. These cookies can be rejected when using the website.

We use the following statistical cookies:

Name	Placed by	Description	Active during
_hjSessionUser_*	Hotjar	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.	1 year
_hjSession_*	Hotjar	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.	1 hour
_ga_*	Google	Google Analytics sets this cookie to store and count page views.	1 year 1 month 4 days
_ga	Google	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.	1 year 1 month 4 days
__hssrc	Hubspot	Hubspot uses this cookie to store a unique session ID for statistics	session
__hssc	Hubspot	Hubspot uses this cookie to store anonymized statistics	30 minutes
_clsk	Microsoft	Microsoft Clarity uses this cookie to store and combine pageviews by a user into a single session recording.	1 day

 

C. Social media/marketing cookies

The social media cookies allow functionalities of social media networks to work on the website. Matrketingcookies are used to track visitors when they visit multiple websites. Their aim is to display advertisements that are adapted to and relevant for the individual user of a website. These cookies can be rejected when using the website.

We use the following social media/marketing cookies: 

Name	Placed by	Description	Active during
li_gc	LinkedIn	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.	6 months
lidc	LinkedIn	LinkedIn sets the lidc cookie to facilitate data center selection.	1 day
bcookie	LinkedIn	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.	1 year
_gcl_au	Google	Google Tag Manager sets this cookie to experiment advertisement efficiency of websites using their services.	3 months
IDE	Google	Google DoubleClick uses this cookie to provide ad delivery or retargeting	2 years
test_cookie	Google	Cookie is used to check if the user’s browser supports cookies	1 year
_fbp	Meta	Facebook sets this cookie to store and track interactions.	3 months
_clck	Microsoft	Microsoft Clarity uses this cookie to set a unique user ID	1 year
_hstc	Hubspot	Hubspot uses this cookie to store time of visit	13 months
hubspotutk	Hubspot	Hubspot uses this cookie to store and track a visitor’s identity	13 months

 

HOW TO CONTACT US?

Should you have any questions about our use of cookies, please contact us using following contact details:
E-mail:  support@premiumplus.io
Tel: +32 3 303 44 90
Address: PREMIUM PLUS BV, Grote Markt 6a, 9100 Sint-Niklaas, Belgium