Privacy policy

Who are we?

PREMIUM PLUS BV is the controller for the processing of personal data, with registered office at Grote Markt 6a, 9100 Sint-Niklaas, Belgium, registered with the Crossroads Bank for Enterprises under enterprise number 0844.776.562.
You can contact us at:

Telephone: +32 3 303 44 90
Email: support@premiumplus.io

Personal data that we process

Premium Plus processes personal data about you because you use our services and/or because you provide these to us yourself. Below you will find an overview of the personal data we process:

• Surname and first name
• Address data
• Phone number
• E-mail address
• Other personal data that you actively provide, for example by logging in to our help center.
• Location data (country), the IP address of your device.
• Information about your activities on our website
• Internet browser and device type

• Handling your payment, delivering products and services to you, informing you about (changes to) our services and/or products, enabling you to create an account and getting into contact with you about our contract for products and/or services (legal basis: execution of a contract)
• Sending our newsletter and/or advertising leaflet (if subscribed) (legal basis: consent)
• Premium Plus analyses the used equipment to visit the website, your location and your behaviour on the website in order to improve our website and to tailor our offer of products and services to your preferences. (legal basis: legitimate interest)
• Prospection, invitations for events and answering any contact requests outside of the scope of a contract (legal basis: legitimate interest)

Sharing personal data with third parties

The ways in which your personal data can be shared with third parties are:

• When applicable, you give your prior express consent to do so (for instance in the case of cookies);
• For compliance with our legal or statutory obligations, e.g. the prevention of fraud and abuse;
• In case of transfer of our business activities to a third party;
• We rely on third parties to perform the processing of personal data, in which case we ensure that these third parties also comply with this privacy policy;

Specifically, your personal data is shared or may be shared with the following third parties for the reasons indicated:

If we would have to transfer your personal data outside of the EEA to execute one of our processing activities, we will make sure there are appropriate safeguards in place, such as an adequacy decision or EU Standard Contractual Clauses.

How long to we keep your personal data?

Your personal data will not be kept longer than is necessary for the purpose for which we collected the data. This means we will delete the personal data after: 

• 10 years after the end of a contract;
• Until you unsubscribe to our newsletter;
• 5 years after the last contact not related to a contract;
• 6  months for the analysis of our website.

Irrespective of the period for which we keep your personal data, we will also delete your personal data if you explicitly request us to do so via the contact details above and there are not reasons to reject your request. 

Which are your rights?

You have various rights, which can be exercised by contacting us using the contact information provided above.

• Access to the personal data relating to you that we process, and, if necessary, the correction of inaccurate/incomplete personal data or the deletion of personal data, as well as - in certain cases - the restriction of the processing of your personal data or objection to it.
• The transfer of your personal data, either by providing it to you in a readable form or its direct transmission by us to the third party service provider designated by you.
• The withdrawal of a previously given consent to process your personal data.
• To lodge a complaint with the supervisory authority, including in the event that you are not satisfied with the handling of your question or complaint by us, using the following data (or with a supervisory authority of your choice):
  
  Gegevensbeschermingsautoriteit / Autorité de protection des données 
  Drukpersstraat 35, 1000 Brussels
  +32 (0)2 274 48 00
  contact@apd-gba.be
  
  
• To object to the processing of your personal data for reasons of direct marketing.

Security

Premium Plus takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you feel that your data is not secure or there are indications of misuse, please contact our customer service or send an email to support@premiumplus.io. Premium Plus has taken various visible and invisible measures to secure your personal data, including:

• Security software, such as a virus scanner and firewall.
• Exchange of data over an SSL secured connection

DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving emails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.

Cookies - Mapping website visit

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to this website.

Premium Plus uses functional, analytical and tracking cookies, if accepted by you. Premium Plus also uses cookies with a purely technical functionality. These ensure that the website works properly, for example, your preferred settings can be remembered and help us to make the website work properly. It also enables us to optimise our website. These are always active.

When you visited our website for the first time, we already informed you about these cookies and asked you for permission to place them (except for the technically necessary cookies).

You can also prevent the placing of cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored through your browser’s settings.