Unlock More Value from Zendesk with SweetHawk’s Apps
SweetHawk’s apps seamlessly integrate with the existing workflows and empower your Employee Services, ITSM, and other processes to boost efficiency and enhance customer satisfaction.
Thousands of organizations trust SweetHawk, the #1 Zendesk app partner
Discover SweetHawk’s Solutions for Zendesk
Employee
Services
From onboarding to change management, SweetHawk’s apps let you automate and streamline essential processes, and manage tasks, approvals, and schedules—all in one place.
ITSM Change Management
SweetHawk’s apps let you tailor change management workflows to fit your needs, saving time and money while ensuring smooth transitions and better results.
Project
Management
SweetHawk’s apps like Tasks, Subtickets, Calendar, Timers, and Notify enhance Zendesk’s project management functionality, offering improved control and visibility for complex projects.
Efficient Approval Processes
SweetHawk offers a flexible and auditable solution for Zendesk approval management. Automate thousands of approval requests and manage unlimited approvers without extra costs.
Robust SLA and OLA Management
SweetHawk’s Timers app for Zendesk allows precise SLA/OLA management, with down-to-the-minute precision, unlimited business hours, and custom workflows to enforce desired outcomes.
Advanced Surveys and Feedback
The Survey app enables transactional NPS surveys for immediate feedback. Trigger an automatic escalation and analyze data at a granular level in Zendesk Explore to effectively monitor customer service quality.
On-demand webinar “Employee Services: Streamline Internal Helpdesks”, featuring speakers from Zendesk, SweetHawk, and Premium Plus. Actionable insights and a live demo inside.
See Examples of What You Can Accomplish with SweetHawk Apps
Create and check off tasks
on a ticket
Save lists of tasks
and reuse them
Send approvals manually
or automatically
Get All SweetHawk Apps at an Irresistible Price of $12 agent/month
SweetHawk Suite lets you install any or all of SweetHawk’s ever-growing selection of apps on the highest tier. Licences are available through Premium Plus, a SweetHawk Platinum partner.
How Organisations Excel with SweetHawk’s Apps for Zendesk
100+
Automated tasks (recurring/scheduled tickets)
91%
Net Promoter Score
– 2 weeks
Improvement in ticket
resolution time
90%
Customer Satisfaction
+4%
Increase in one-touch ticket resolution
Clients Share Their SweetHawk Stories
Keven Pepin
Founder and President at KP Management
“SweetHawk has some of the best apps on Zendesk marketplace – I didn’t find any other apps or substitute apps that beat what you do. All of them work very well, and each time I have a question you answer very quickly.”
Melanie Hobman
Managed Service Delivery Manager at Star 21
“From a quality control and customer complaint perspective, the apps have had a huge impact as agents are doing the right thing first time round. Fewer mistakes, fewer complaints, and less rework of tickets as they have checklists with what to do”
Grant Foster
Internal Applications Specialist at Xero
“I can’t imagine us being able to operate as effectively without SweetHawk apps. Many of them are ingrained in the workflows which not only help us achieve greater efficiency but also allow us to comply with security standards and regulations.”
