What the Heck is Zendesk AI?
A Guide to the Future of Customer Support
Webinar
Date: May 6
Time: 10am Pacific Time (PT)
AI is reshaping customer support, but what does that actually mean for your business?
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Join us for a deep dive into Zendesk AI—what it is, how it works, and how you can use it to improve efficiency and customer experience.
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Our expert speakers will break down AI capabilities, share best practices, and showcase live demos of AI-powered agents, Copilot, Quality Assurance (QA), and Workforce Management (WFM).
Whether you’re new to AI or looking to refine your strategy, this session will provide practical insights and real-world applications to help you get the most out of Zendesk AI.
Speakers
Thomas Verschoren
Principal Solutions Consultant, Premium Plus
Corey LaPlante
Founder, LaPlante Management
🚀 Key Takeaways:
- What is Zendesk AI? – Understand its core capabilities and impact on support teams
- AI Agents in Action – How advanced AI-powered agents improve efficiency and automate tasks
- Best Practices – Expert insights on AI adoption, implementation, and optimisation
- Live Demos – See AI features like Copilot, AI Agents, QA, and WFM in action
- Ask the Experts – Get answers to your AI-related questions in an interactive Q&A
