Why this report matters for your 2026 CX strategy
- What Consumers Really Expect
See what consumers really think about today’s service and where your biggest opportunities now lie.
- Why AI Is the Key to Smarter CX
85 % of CX leaders reveal that memory‑rich AI agents are unlocking truly personalised journeys that strengthen loyalty while cutting costs.
- How Transparency Builds Trust
Customer demand for AI transparency has jumped 63 % since last year. Learn how openness around data and decision‑making defines credible CX.
- Benchmark Yourself Against Global Leaders
Compare your organisation’s performance with top‑tier CX benchmarks from around the world.
- Turn Insight into Action
Walk away with proven steps to optimise your workflows, boost satisfaction, and scale service quality across every channel.
- Prepared by Zendesk experts you can trust
