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Modular add-ons and enhancements.

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Apps and integrations for Zendesk

Zendesk becomes more powerful when it connects with the tools your teams already use. This page shows the apps, SaaS platforms and integrations we commonly work with.

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This overview combines Zendesk Marketplace apps, SaaS platforms, and custom integrations. It is not a recommendation list, but a clear view of what is possible based on real implementations.

Two ways we extend Zendesk

Apps

Enhance Zendesk with ready-to-use or custom-built apps that improve productivity, automation, and insight.

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Integrations

Connect Zendesk with the systems your organisation depends on, from CRM and commerce to HR and finance.

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Marketplace apps

Apps that enhance how your teams work

Apps extend Zendesk inside the agent workspace. They reduce clicks, surface the right data, and automate repetitive actions. PremiumPlus® works with proven Zendesk apps and develops custom apps when standard solutions are not enough.

Sweethawk
Workflow apps for approvals, tasks, SLAs and surveys inside Zendesk.Tell me more
Sparkly
Productivity and outbound ticketing tools for teams working at scale.Tell me more
Adelante

Apps that surface business data and streamline workflows directly in Zendesk.

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snapcall
Visual support using images and video embedded in Zendesk tickets.
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Voice & communication

Handle real-time conversations with full context.

Voice integrations bring calls, AI and visual support into Zendesk so agents work from one interface and conversations stay connected to tickets and data.

aircall-1
Cloud telephony integrated with Zendesk for scalable voice support.Tell me more
PolyAI
AI voice agents that handle high-volume calls and hand over with context.Tell me more
snapcall

Visual assistance that helps solve complex issues faster.

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Zendesk connected to your ecosystem

Integrations connect Zendesk with the rest of your organisation. They ensure that data flows smoothly between systems and that agents always have the right context. Premium Plus designs integrations that are secure, scalable, and easy to maintain.
CRM

Connect Zendesk with your CRM to give agents full customer context and align sales and support workflows.

 
Salesforce
HubSpot
Microsoft Dynamics
Ecommerce

Surface order, delivery, and return data directly in Zendesk to resolve customer questions faster and more proactively.
Voice and messaging

Unify calls, chat, and messaging in Zendesk with smart routing, linked tickets, and cross-channel visibility.
Internal systems

Connect Zendesk to internal tools to support employees efficiently and streamline HR and IT service workflows.
ERP and finance

Access billing, contract, and order data inside Zendesk to support complex cases and reduce manual checks.
Data and analytics

Combine Zendesk data with business metrics to build custom dashboards and support data-driven service decisions.

Our integration approach

We don't just connect systems. We design integrations that support how your teams actually work. Every integration we build follows a clear principle: reduce friction, maintain reliability, and support future change.

  • CRM integrations

    Connect Salesforce, HubSpot, Microsoft Dynamics, or other CRM systems to give agents full customer context without leaving Zendesk. See deals, accounts, contact history, and custom fields in real-time.

  • Order & ERP systems

    Integrate order management, billing, shipping, or inventory systems so agents can check order status, process returns, or update delivery details directly from tickets.

  • Identity & access management

    Connect SSO, Active Directory, or identity platforms to manage user provisioning, permissions, and secure access across your service environment.

  • Communication platforms

    Integrate Slack, Microsoft Teams, or internal chat tools to route notifications, escalations, or collaboration workflows where your teams already work.

  • Custom app development

    Build tailored Zendesk apps for workflows that marketplace solutions can't support. From ticket automation to specialized reporting interfaces.

  • ChatGPT & AI tools

    Integrate AI-powered tools like ChatGPT to assist agents with drafting responses, summarizing tickets, or analyzing customer sentiment in real-time.

  • QR code & self-service tools

    Create QR code apps that let customers pre-fill contact forms by scanning codes on products, packaging, or locations, reducing manual data entry.

Ready to extend Zendesk your way

Whether you need powerful apps or deep integrations, Premium Plus helps you build a connected, future-ready service platform.

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