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CX & EX knowledge hub

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Practical guides, frameworks, and tools to improve customer and employee experience.

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Expert perspectives on CX, EX and Zendesk based on real projects and experience.

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Live sessions and webinars where our experts share insights, use cases, and best practices.

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7 Zendesk Essentials from Award-Winning Experts

Even the most powerful tools won’t deliver results if your Zendesk isn’t set up correctly. 

Before you jump into adding new features and integration, take a moment to review your current setup. 

Start with the basics and save yourself headaches down the road!

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As a Zendesk EMEA Partner of the Year, Premium Plus specialises in turning challenges into opportunities. Whether it's seamless implementation or expert optimisation, our team is here to elevate your Zendesk experience.

Download your guide

What you'll learn:

  • Roles and permissions
  • Support emails and schedules
  • Apps and integrations
  • Omnichannel routing
  • Groups and organisations 
  • Security and custom fields
  • Automations and triggers