Ready to join the Premium Plus team as a Zendesk Account Manager? We’re on a mission to help top brands deliver amazing customer experiences using Zendesk. If you’re passionate about customer experience and making customers happy, this job is for you!
We empower businesses with their CX challenges by using Zendesk ⊕
We are a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management and CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
Location: Remote / Hybrid (based in the EU or UK and with permission to work in the country you are located in)
🌟 Our Core Values:
Our core values are Trustworthiness, Goesting*, Team Spirit, Experience and Expertise.
Within these, we encourage the following behaviours:
😊 Support honest thoughts, ideas and opinions
🚀 Challenge the status quo
🤝 Collaborate effectively with others
💖 Make it personal
📚 Develop and maintain a high level of knowledge and skill
😜 Don’t take yourself too seriously
*Goesting is a Flemish word, and we decided not to translate it because it loses its power when you translate it. Goesting implies a profound sense of motivation, enthusiasm, and dedication towards your work. It goes beyond mere obligation or duty, reflecting a genuine passion and eagerness to excel in your professional endeavours. This mindset drives you to actively seek challenges, invest your energy, and embrace growth opportunities, resulting in a high level of commitment and performance.
💼 What You're Getting Yourself Into:
Get ready to take your career to the next level at Premium Plus! As our Account Manager, you’ll be the key link between our clients and the brilliant solutions we offer. You’ll guide our customers through their journey, ensuring they experience seamless service and outstanding results.
You’ll shape strategic account plans, spot new opportunities in our existing customer base, and recommend solutions that perfectly reflect our client’s unique goals. It’s all about creating unforgettable experiences that keep customers returning for more!
Why This Role Rocks:
- Exciting Challenges: You’ll take ownership of your accounts, negotiate deals, and tackle challenges head-on. Think of it as your very own business within our growing company!
- Continuous Growth: We’re constantly expanding and innovating. Jump in, learn from the best, and advance your career.
- Global Vibe: You’ll work closely with our fun, international team. English will be your superpower here, and if you can speak French and/or Dutch, that’s a bonus!
- Awesome Tools & Teams: Our toolkit includes the latest and greatest tech, and our supportive internal teams (Sales, Marketing, Operations) will have your back.
If you’re ready to join a fun, award-winning team that’s already playing in the “Champions League” of CX consulting, we want to hear from you! Pack your energy, curiosity, and drive – let’s make client success happen together at Premium Plus!
🎁 What's in It for You:
- Fully remote and flexible working schedule that doesn’t restrict you to just one location. You’ll be able to work when you feel the most productive and have a nap when you need a small boost of energy. Yes, we care about your work-life balance.
- Office or workspace in Sint-Niklaas (BE), Antwerp (BE), Amsterdam (NL), Copenhagen (DK), London (UK), Lille (FR), or Porto (PT). In case you don’t want to work from home.
- Upskilling and training opportunities so you’re staying up to date and also exploring new things on the way.
- Direct access to leadership where we try to create an environment of open communication fosters a sense of trust and transparency.
- Home Internet & Data reimbursement so you can always connect with us & our clients.
- Laptop & accessories, so you have the right tools to excel at your job.
- Travel and meet the team in seminars and trips away. You’ll get to not only have the opportunity to work remotely but get to know everyone in person.
- Loads of fun and a good time while building businesses with people who share the same values, work ethic and mindset. It’s all about making work enjoyable and rewarding!
- Summer Fridays! During July and August, we stop 2 hours early on Fridays to enjoy the weather and recharge batteries!
📄 Role Description Profile (RDP):
To provide you with a comprehensive understanding of the role, responsibilities, and expectations, we’ve prepared a detailed Role Description Profile (RDP) for Account Manager. This document is designed to give you deeper insights into what the role entails and how it fits within our organization. By reviewing the RDP, you’ll be better prepared for what to expect and how to succeed in this position. We believe in transparency and want to ensure you have all the information you need to make an informed decision.
Our Role Description Profiles are divided into General Expectations and Specific Expectations.
- General Expectations: These outline the overall level of responsibility and complexity of the role, from basic support tasks to high-level strategic leadership. This sets a clear baseline for the role’s scope. Each role in the company is linked to one of the seven General Expectations.
- Specific Expectations: These cover the unique goals, tasks, and outcomes specific to the role, detailing what success looks like for this position.
Together, these expectations ensure clarity on both the role’s purpose and its key responsibilities.
🗣️ Interview Process:
Our interview process is a fun journey to find the perfect fit.
- People & Culture Manager Interview: We’ll assess your alignment with our core values and determine if you’re the right fit for our team! And vice versa, it’s important we are the right company for you too!
- Hiring Manager 90-minute Interview: We’ll ensure that the available seat is the perfect match for your skills and aspirations. We will go through a list of Interview questions, there are no right or wrong answers; the aim is to gain a deeper understanding of your experiences. We will cover at least 1 question from each dimension.
- Meet the Team: You’ll have the opportunity to connect with your future colleagues, building important relationships.
- CEO Meeting: Our CEO will personally meet you to ensure that we’re a match made in customer experience heaven.
Contract proposal: If we believe you are the right person for the right seat we will let you know to take the next steps in creating the contract proposal.
We aim to make the entire interview process enjoyable and engaging!
🚀 Onboarding
This will be the roadmap for the first 3 months:
1st Month
- Get to know our internal tools & processes
- Get to know our Team & external partner contacts
- Shape up your Zendesk Skillset
- Get acquainted with our existing customer base
- Start building an approach for reach out
- Get your hands dirty on the first incoming requests
2nd Month
- Reach out to the first customers to present yourself
- Take over all incoming requests of our existing customers
- Be able to handle the full sales cycle on existing customers
3rd Month
- Have meetings setup with our key accounts
- Have your AM plan fully ready for roll-out
How to apply?
