Blog Post by Elena Tsesnietse
19 December, 20259 min read
CX Trends 2026 explained: A practical guide to the Zendesk report
Working in CX can feel like juggling too many balls at once. New channels keep popping ...
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24 October, 20257 min read
How to use Zendesk reporting and analytics to make better decisions in 2025
Your Zendesk reports look fine, but do they actually help? Be honest. Do your dashboards ...
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25 September, 20255 min read
How to master Zendesk triggers, automations, and email workflows in 2025
Ever felt overwhelmed by Zendesk triggers, automations, or managing endless emails? ...
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01 September, 20257 min read
AI Customer Service Demystified: Your Roadmap to Happier Teams & Customers
Customer and employee service can feel like a game of whack-a-mole. As soon as you solve ...
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22 August, 20255 min read
The Ultimate Guide to Collecting and Analysing Customer Feedback
Knowing your customers' thoughts about your products or services is crucial in today's ...
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01 August, 20259 min read
The Essential 2025 Zendesk Checklist: Your Free Health Check Guide & Expert Zendesk Audit
Ever wondered how much more Zendesk could do for your team? Many organisations set things ...
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31 July, 20257 min read
How to Buy Zendesk: Direct vs Partner – Pricing, Support, and Reseller Benefits
When buying Zendesk, one of the first decisions you face is whether to purchase your ...
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30 July, 202510 min read
How AI in HR Is Transforming Software, Onboarding, and Employee Experience
In this article, we're going to discuss: Why AI in HR Matters Now More Than Ever Three ...
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08 April, 20257 min read
Why You Should Switch from Freshdesk for Superior Service
While Freshdesk is reliable, businesses scaling up often face challenges like limited ...
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27 February, 20253 min read
What is a Zendesk Partner?
Navigating Zendesk implementation and optimisation can be challenging, but Zendesk ...
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