Blog Post by Yannick van den Bergen
22 December, 20254 min read
Optimisation of its own facilities department inspires Facilicom to introduce a new business model
Facilicom, originally a Dutch organisation, specialises in facility management in various ...
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22 December, 20254 min read
Cassis Paprika: a single platform to support a heterogeneous team and several brands
The women’s fashion label Cassis was founded in 1992 and has experienced steady growth ...
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22 December, 20252 min read
Intolaw: a chatbot that predicts your liability
As a law firm, Intolaw can justifiably call itself atypical. They argue that 80% of legal ...
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22 December, 20255 min read
itsme® relies on Zendesk and Premium Plus to realize their international ambitions
itsme® can rightfully be called the rising star in the Belgian online world. The itsme® ...
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22 December, 20256 min read
How to scale your workflow using chatbots, WhatsApp and SunCo: the Brussels Airport story
With roughly 250,000 incoming and outgoing flights and more than 25 million passengers a ...
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22 December, 20254 min read
Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus
Q8 has approximately 500 petrol stations in Belgium and employs a total of around five ...
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22 December, 20253 min read
Premium Plus helps Edenred serve 1.5 million customers even better
Edenred is a supplier of services and payment solutions for employers, employees, ...
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22 December, 20253 min read
De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus
De Lijn is the Flemish government company that provides public transport by bus and tram ...
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22 December, 20253 min read
Premium Plus helps Telador make the lives of partners and helpdesk staff easier
Dutch company Telador is a supplier of cloud communication solutions. They provide ...
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22 December, 20253 min read
Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction
DPG Media is Belgium’s largest media company and part of the DPG Media Group, which also ...
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22 December, 20254 min read
Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus
Eurabo supplies building materials and specialises in high-quality, eco-friendly, ...
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22 December, 20254 min read
Club Brugge and Premium Plus make the Club ID launch a smooth user experience
Club Brugge is an established player in Belgium’s top football league, with sixteen ...
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22 December, 20256 min read
DPG Media Increases Employee Satisfaction Thanks to Premium Plus
The Facility department of DPG Media relies on Zendesk to ensure an optimal (internal) ...
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22 December, 20253 min read
Carrefour fine-tunes customer centricity
Premium Plus helps retail giant to create a better customer journey experience by ...
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22 December, 20256 min read
Het land van Ooit takes a giant step towards professionalising its customer service
Het land van Ooit is a Kontich-based business for children’s and babies’ clothes and ...
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22 December, 20255 min read
Transforming Customer and Employee Experience at Jims with Zendesk
Jims, a leading fitness chain in Belgium and Luxembourg, faced significant challenges in ...
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