Optimisation of its own facilities department inspires Facilicom to introduce a new business model
Facilicom, originally a Dutch organisation, specialises in facility management in various ...
Cassis Paprika: a single platform to support a heterogeneous team and several brands
The womenās fashion label Cassis was founded in 1992 and has experienced steady growth ...
Intolaw: a chatbot that predicts your liability
As a law firm, Intolaw can justifiably call itself atypical. They argue that 80% of legal ...
itsmeĀ® relies on Zendesk and Premium Plus to realize their international ambitions
itsmeĀ® can rightfully be called the rising star in the Belgian online world. The itsmeĀ® ...
How to scale your workflow using chatbots, WhatsApp and SunCo: the Brussels Airport story
With roughly 250,000 incoming and outgoing flights and more than 25 million passengers a ...
Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus
Q8 has approximately 500 petrol stations in Belgium and employs a total of around five ...
Premium Plus helps Edenred serve 1.5 million customers even better
Edenred is a supplier of services and payment solutions for employers, employees, ...
De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus
De Lijn is the Flemish government company that provides public transport by bus and tram ...
Premium Plus helps Telador make the lives of partners and helpdesk staff easier
Dutch company Telador is a supplier of cloud communication solutions. They provide ...
Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction
DPG Media is Belgiumās largest media company and part of the DPG Media Group, which also ...
Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus
Eurabo supplies building materials and specialises in high-quality, eco-friendly, ...
Club Brugge and Premium Plus make the Club ID launch a smooth user experience
Club Brugge is an established player in Belgiumās top football league, with sixteen ...
DPG Media Increases Employee Satisfaction Thanks to Premium Plus
The Facility department of DPG Media relies on Zendesk to ensure an optimal (internal) ...
Carrefour fine-tunes customer centricity
Premium Plus helps retail giant to create a better customer journey experience by ...
Het land van Ooit takes a giant step towards professionalising its customer service
Het land van Ooit is a Kontich-based business for childrenās and babiesā clothes and ...
Transforming Customer and Employee Experience at Jims with Zendesk
Jims, a leading fitness chain in Belgium and Luxembourg, faced significant challenges in ...
