Our “We Guide, You Build” Service
A typical setup consists of 4 or 5 setup days spread across one month. (1 day a week).
Phase 1: Discovery Workshop
Zendesk introduction and discovery. We discover your needs and pinpoint how you’d like your new customer support flow.
Phase 2: Building a prototype
We build a prototype of your setup. We do this remotely, in our own offices. Optionally, we can do this at your offices together with your (IT) Admin.
Phase 3: Admin Training Workshop
We fine-tune the prepared setup and show you how to tweak the settings yourself.
Phase 4: Finishing Up and Agent Workshop
We train your team on how to use Zendesk and make the final tweaks to the design.
Up to 2 channels
Typically 4 days
Zendesk Professional or Enterprise
Up to 5 users or 3 channels.
Typically 6 days
More than 5 users
Our special offer for Startups
The small print
Installation of all desired channels
Installation of all necessary triggers
Installation of all necessary automations
Installation of all necessary macros
Installation of all necessary views (including access rights)
Installation of all necessary ticket fields
Installation of all necessary user fields
Installation of all necessary organization fields
Installation of all desired external apps (available on Zendesk's marketplace)
Standard reporting / dashboard
Structure of your SLAs
Construction of e-mail channel with support address
Construction of chat channel
Construction of Facebook channel
Construction of Twitter channel
Construction of telephony & text messaging channel
Construction of help center channel
Build dynamic content
Build your widget
Installing a variety of apps that can be useful for your service provision
Training your administrators