Our “We Guide, You Build” Service

This is a workshop and configuration training in which we build your Zendesk together with your team.

 
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Our program

A typical setup consists of 4 or 5 setup days spread across one month. (1 day a week).

Phase 1: Discovery Workshop

Zendesk introduction and discovery. We discover your needs and pinpoint how you’d like your new customer support flow.

Phase 2: Building a prototype

We build a prototype of your setup. We do this remotely, in our own offices. Optionally, we can do this at your offices together with your (IT) Admin.

Phase 3: Admin Training Workshop

We fine-tune the prepared setup and show you how to tweak the settings yourself.

Phase 4: Finishing Up and Agent Workshop

We train your team on how to use Zendesk and make the final tweaks to the design.


 

Our pricing

TEAM

3000 €

Zendesk Team

Up to 2 channels

Typically 4 days

Professional

5000 €

Zendesk Professional or Enterprise

Up to 5 users or 3 channels.

Typically 6 days

enterprise

Custom

Zendesk Enterprise

More than 5 users

Custom process

 

Our special offer for Startups


The small print

  • Installation of all desired channels

  • Installation of all necessary triggers

  • Installation of all necessary automations

  • Installation of all necessary macrosInstallation of all necessary views (including access rights)

  • Installation of all necessary ticket fields

  • Installation of all necessary user fields

  • Installation of all necessary organization fields

  • Installation of all desired external apps (available on Zendesk's marketplace)

  • Standard reporting / dashboard

  • Structure of your SLAs

  • Construction of e-mail channel with support address

  • Construction of chat channel

  • Construction of Facebook channel

  • Construction of Twitter channel

  • Construction of telephony & text messaging channel

  • Construction of help center channel

  • Build dynamic content

  • Build your widget

  • Installing a variety of apps that can be useful for your service provision

  • Training your administrators