Our “We Guide, You Build” Service

This is a workshop and configuration training in which we build your Zendesk together with your team.

 
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Our program

A typical setup consists of 4 or 5 setup days spread across one month. (1 day a week).

Phase 1: Discovery Workshop

Zendesk introduction and discovery. We discover your needs and pinpoint how you’d like your new customer support flow.

Phase 2: Building a prototype

We build a prototype of your setup. We do this remotely, in our own offices. Optionally, we can do this at your offices together with your (IT) Admin.

Phase 3: Admin Training Workshop

We fine-tune the prepared setup and show you how to tweak the settings yourself.

Phase 4: Finishing Up and Agent Workshop

We train your team on how to use Zendesk and make the final tweaks to the design.


 

Our pricing

TEAM

3000 €

Zendesk Team

Up to 2 channels

Typically 4 days

Professional

5000 €

Zendesk Professional or Enterprise

Up to 5 users or 3 channels.

Typically 6 days

enterprise

Custom

Zendesk Enterprise

More than 5 users

Custom process

 

Our special offer for Startups


The small print

  • Installation of all desired channels

    Installation of all necessary triggers

    Installation of all necessary automations

    Installation of all necessary macros

    Installation of all necessary views (including access rights)

    Installation of all necessary ticket fields

    Installation of all necessary user fields

    Installation of all necessary organization fields

    Installation of all desired external apps (available on Zendesk's marketplace)

    Standard reporting / dashboard

    Structure of your SLAs

  • Construction of e-mail channel with support address

    Construction of chat channel

    Construction of Facebook channel

    Construction of Twitter channel

    Construction of telephony & text messaging channel

    Construction of help center channel

    Build dynamic content

    Build your widget

    Installing a variety of apps that can be useful for your service provision

    Training your administrators