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DICE’s support team was facing a challenge during the pandemic and needed to move to a more future-proof platform. Premium Plus helped them to migrate to Zendesk.

Edinburgh Airport integrated customer service for both the airport and the parking into one Zendesk environment with Premium Plus as implementation partner.

At the start of 2021, Livera decided to bring its outsourced customer service back in house. Thanks to Premium Plus and Zendesk, they now deliver an optimal online customer experience.

Impermo underwent an extensive change process. Premium Plus supported them in the professionalisation of their customer service.

Optimisation of its own facilities department inspires Facilicom to introduce a new business model

A single platform to support a heterogeneous team and several brands.

Intolaw: a chatbot that predicts your liability

itsme® relies on Zendesk and Premium Plus to realize their international ambitions

Premium Plus, Zendesk and Aircall bolstered Brussels Airport during an unprecedented year

Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus

Premium Plus helps Edenred serve 1.5 million customers even better

De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus

Premium Plus helps Telador make the lives of partners and helpdesk staff easier

Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction

Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus

Club Brugge and Premium Plus make the Club ID launch a smooth user experience

DPG Media enhances staff satisfaction thanks to Premium Plus​

To perfectly streamline all communication channels, we integrated a Zendesk platform for Carrefour.

Het land van Ooit had grown in turnover, number of employees and number of customers. They urgently needed an integrated tool to help all customers optimally.