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Jims Fitness

Jims, a leading fitness chain in Belgium and Luxembourg, faced significant challenges in streamlining customer support for both external customers and internal club managers.

JULES

Jules, a leading fashion retailer, has always prioritised customer experience (CX) as a key component of its success. With a diverse customer base, Jules faced the challenge of offering a

BrightLocal

A leader in local SEO tools overcame their CX challenges by implementing Zendesk AI chatbot, achieving 100% bot satisfaction and 24/7 efficiency, with the expert guidance of Premium Plus.

Edenred & Aircall

A leading digital payment provider, rapidly transitions to remote customer service excellence with the swift Zendesk-Aircall integration, achieving a 98.3% call connection rate.

Yotel

In the fast-paced world of hospitality, exceptional customer service is crucial. YOTEL, a modern hotel brand known for its innovative approach and tech-savvy designs, understood this well.

Red Engine

Red Engine grappled with a significant challenge in their daily email management. Operating within Outlook, the company faced a deluge of hundreds of emails per day.

Ardex

Ardex has been manufacturing high-quality specialty construction chemical products, providing the highest level of safety and comfort to trade professionals and specialists.

Hartree Partners

Hartree Partners leads the way in developing investment solutions and strategies for sustainable energy renewal. They use technology to support their research and streamline their operations.

TUI

TUI is one of the biggest tourism group with a network of owned activities. Specializing in a wide range of travel services, TUI is known for its commitment to making

As a social insurance fund, Liantis acts as the link between self-employed individuals and the government. We handle your affiliation, calculate your social contributions, and assist you in optimizing your

DICE

DICE's support team was facing a challenge during the pandemic and needed to move to a more future-proof platform. Premium Plus helped them to migrate to Zendesk.

Edinburgh Airport

Edinburgh Airport integrated customer service for both the airport and the parking into one Zendesk environment with Premium Plus as implementation partner.

Livera

At the start of 2021, Livera decided to bring its outsourced customer service back in house. Thanks to Premium Plus and Zendesk, they now deliver an optimal online customer experience.

Impermo

Impermo underwent an extensive change process. Premium Plus supported them in the professionalisation of their customer service.

Facilicom

Optimisation of the facilities department inspires Facilicom to introduce a new business model.

Cassis Paprika

A single platform to support a heterogeneous team and several brands.

Intolaw

Intolaw: a chatbot that predicts your liability

itsme

itsme® relies on Zendesk and Premium Plus to realize their international ambitions

Brussels Airport

Premium Plus, Zendesk and Aircall bolstered Brussels Airport during an unprecedented year

Q8

Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus

Edenred

Premium Plus helps Edenred serve 1.5 million customers even better

De Lijn

De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus

Telador

Premium Plus helps Telador make the lives of partners and helpdesk staff easier

DPG Media (CX)

Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction

Eurabo

Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus

Club Brugge

Club Brugge and Premium Plus make the Club ID launch a smooth user experience

DPG Media (EX)

DPG Media achieves 92% employee satisfaction thanks to Premium Plus.

Carrefour

To perfectly streamline all communication channels, we integrated a Zendesk platform for Carrefour.

Het land van Ooit

Het land van Ooit had grown in turnover, number of employees and number of customers. They urgently needed an integrated tool to help all customers optimally.