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Ask our clients.

Het land van Ooit

Het land van Ooit had grown in turnover, number of employees and number of customers. They urgently needed an integrated tool to help all customers optimally.

Written by

Mirthe Mertens

DICE

DICE’s support team was facing a challenge during the pandemic and needed to move to a more future-proof platform. Premium Plus helped them to migrate to Zendesk.

Written by

Mirthe Mertens

Edinburgh Airport - Customer story

Edinburgh Airport

Edinburgh Airport integrated customer service for both the airport and the parking into one Zendesk environment with Premium Plus as implementation partner.

Written by

Mirthe Mertens

Livera - Customer story

Livera

At the start of 2021, Livera decided to bring its outsourced customer service back in house. Thanks to Premium Plus and Zendesk, they now deliver an optimal online customer experience.

Written by

Mirthe Mertens

Reference - Impermo

Impermo

Impermo underwent an extensive change process. Premium Plus supported them in the professionalisation of their customer service.

Written by

Joren Van der Plas

Reference - Facilicom

Facilicom

Optimisation of its own facilities department inspires Facilicom to introduce a new business model

Written by

Arthur Guiot

Cassis Paprika

A single platform to support a heterogeneous team and several brands.

Written by

Mirthe Mertens

Intolaw premium plus

Intolaw

Intolaw: a chatbot that predicts your liability

Written by

Mirthe Mertens

itsme

itsme® relies on Zendesk and Premium Plus to realize their international ambitions

Written by

Mirthe Mertens

Brussels Airport

Premium Plus, Zendesk and Aircall bolstered Brussels Airport during an unprecedented year

Written by

Mirthe Mertens

Q8

Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus

Written by

Mirthe Mertens

Edenred

Premium Plus helps Edenred serve 1.5 million customers even better

Written by

Simon Celen

De Lijn

De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus

Written by

Simon Celen

Telador

Premium Plus helps Telador make the lives of partners and helpdesk staff easier

Written by

Simon Celen

DPG Media (CX)

Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction

Written by

Simon Celen

Eurabo

Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus

Written by

Mirthe Mertens

Reference - Club Brugge

Club Brugge

Club Brugge and Premium Plus make the Club ID launch a smooth user experience

Written by

Mirthe Mertens

DPG Media (EX)

DPG Media enhances staff satisfaction thanks to Premium Plus

Written by

Mirthe Mertens

Carrefour

To perfectly streamline all communication channels, we integrated a Zendesk platform for Carrefour.

Written by

Mirthe Mertens

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