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SOFACOMPANY

To keep pace with evolving customer expectations and internal support needs, SOFACOMPANY overhauled its complex customer service operations with a robust omnichannel strategy.

Accor

In today’s hospitality industry, customer expectations are sky-high. Discover how Accor leveraged AI Copilot to unlock new levels of efficiency, empower their agents, and set a new standard in CX.

Hypermarket Chain

Implementing advanced Zendesk AI features, with expert support from Premium Plus, became the turning point for exceeding customer expectations and empowering agents.

Jims Fitness

Jims, a leading fitness chain in Belgium and Luxembourg, faced significant challenges in streamlining customer support for both external customers and internal club managers.

JULES

Jules, a leading fashion retailer, has always prioritised customer experience (CX) as a key component of its success. With a diverse customer base, Jules faced the challenge of offering a

BrightLocal

A leader in local SEO tools overcame their CX challenges by implementing Zendesk AI chatbot, achieving 100% bot satisfaction and 24/7 efficiency, with the expert guidance of Premium Plus.

Edenred & Aircall

A leading digital payment provider, rapidly transitions to remote customer service excellence with the swift Zendesk-Aircall integration, achieving a 98.3% call connection rate.

Yotel

In the fast-paced world of hospitality, exceptional customer service is crucial. YOTEL, a modern hotel brand known for its innovative approach and tech-savvy designs, understood this well.

Red Engine

Red Engine grappled with a significant challenge in their daily email management. Operating within Outlook, the company faced a deluge of hundreds of emails per day.

Ardex

Ardex has been manufacturing high-quality specialty construction chemical products, providing the highest level of safety and comfort to trade professionals and specialists.

Hartree Partners

Hartree Partners leads the way in developing investment solutions and strategies for sustainable energy renewal. They use technology to support their research and streamline their operations.

TUI

TUI is one of the biggest tourism group with a network of owned activities. Specializing in a wide range of travel services, TUI is known for its commitment to making

As a social insurance fund, Liantis acts as the link between self-employed individuals and the government. We handle your affiliation, calculate your social contributions, and assist you in optimizing your

DICE

DICE's support team was facing a challenge during the pandemic and needed to move to a more future-proof platform. Premium Plus helped them to migrate to Zendesk.

Edinburgh Airport

Edinburgh Airport integrated customer service for both the airport and the parking into one Zendesk environment with Premium Plus as implementation partner.

Livera

At the start of 2021, Livera decided to bring its outsourced customer service back in house. Thanks to Premium Plus and Zendesk, they now deliver an optimal online customer experience.