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Ask our clients.

Het land van Ooit

Het land van Ooit had grown in turnover, number of employees and number of customers. They urgently needed an integrated tool to help all customers optimally.

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DICE’s support team was facing a challenge during the pandemic and needed to move to a more future-proof platform. Premium Plus helped them to migrate to Zendesk.

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Edinburgh Airport - Customer story

Edinburgh Airport

Edinburgh Airport integrated customer service for both the airport and the parking into one Zendesk environment with Premium Plus as implementation partner.

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Livera - Customer story


At the start of 2021, Livera decided to bring its outsourced customer service back in house. Thanks to Premium Plus and Zendesk, they now deliver an optimal online customer experience.

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Reference - Impermo


Impermo underwent an extensive change process. Premium Plus supported them in the professionalisation of their customer service.

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Reference - Facilicom


Optimisation of its own facilities department inspires Facilicom to introduce a new business model

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Cassis Paprika

A single platform to support a heterogeneous team and several brands.

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Intolaw premium plus


Intolaw: a chatbot that predicts your liability

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itsme® relies on Zendesk and Premium Plus to realize their international ambitions

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Brussels Airport

Premium Plus, Zendesk and Aircall bolstered Brussels Airport during an unprecedented year

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Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus

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Premium Plus helps Edenred serve 1.5 million customers even better

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De Lijn

De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus

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Premium Plus helps Telador make the lives of partners and helpdesk staff easier

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DPG Media (CX)

Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction

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Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus

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Reference - Club Brugge

Club Brugge

Club Brugge and Premium Plus make the Club ID launch a smooth user experience

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DPG Media (EX)

DPG Media enhances staff satisfaction thanks to Premium Plus​

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To perfectly streamline all communication channels, we integrated a Zendesk platform for Carrefour.

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