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DICE’s support team was facing a challenge during the pandemic and needed to move to a more future-proof platform. Premium Plus helped them to migrate to Zendesk.
Edinburgh Airport integrated customer service for both the airport and the parking into one Zendesk environment with Premium Plus as implementation partner.
At the start of 2021, Livera decided to bring its outsourced customer service back in house. Thanks to Premium Plus and Zendesk, they now deliver an optimal online customer experience.
Impermo underwent an extensive change process. Premium Plus supported them in the professionalisation of their customer service.
Optimisation of its own facilities department inspires Facilicom to introduce a new business model
Premium Plus, Zendesk and Aircall bolstered Brussels Airport during an unprecedented year
Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus
De Lijn centralises, integrates and reduces the workload of helpdesks in several departments thanks to Premium Plus
DPG Media (CX)
Thanks to Premium Plus, DPG Media is now supporting more brands with a helpdesk of the same size and has improved customer satisfaction
To perfectly streamline all communication channels, we integrated a Zendesk platform for Carrefour.
Het land van Ooit
Het land van Ooit had grown in turnover, number of employees and number of customers. They urgently needed an integrated tool to help all customers optimally.
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